Director, Global Retail Learning, Operations And Communications

$142,100 - $215,200/Yr

Levi's - San Francisco, CA

Full-time - Director

San Francisco, CA

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Director, Global Retail Learning, Operations and Communications at Levi Strauss & Co. is responsible for reimagining the employee experience for retail teams through effective learning, development, and communication strategies. This role involves leading a team to develop comprehensive strategies that support over 10,000 global retail employees, fostering a culture of engagement, recognition, and support for employee development. The position requires regular interaction with senior leadership and focuses on enhancing training programs and communication processes.

Responsibilities

• Manage a team of six direct reports and report to the Vice President, Retail Center of Excellence.
• Lead strategy and content development for all retail stores, focusing on consumer experience, operations, compliance, recognition, engagement, and task management.
• Develop comprehensive retail incentive strategies that engage retail teams and support business goals.
• Partner with group training teams and retail leaders to identify training needs and execute plans.
• Build a comprehensive learning & development strategy and content library for all levels of the retail organization, including onboarding and skill development.
• Use testing, data, insights, and feedback to enhance training programs.
• Develop and deliver training content for e-learning, instructor-led courses, virtual webinars, and train-the-trainer sessions.
• Oversee communication and learning management systems, collaborating with COE and IT teams on enhancements and bug fixes.
• Guide change management in communication and training processes.

Requirements

• 8+ years of experience in learning & development and communications.
• Experience in retail or hospitality.
• Visionary skills to create training and communication plans for future needs.
• Project management and change management skills.
• Strong customer service skills with a focus on internal and external customer satisfaction.
• Ability to prioritize and work under time constraints.

Benefits

• Competitive pay
• Incentive plans
• 401(k) matching
• Product discounts
• Wide array of benefits designed to support health and financial goals.