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Director, Government Programs
Performant Recovery - Plantation, FL
posted 2 months ago
About the position
The Director of Government Programs at Performant is responsible for driving sales efforts to acquire new clients while managing service delivery for existing customers. This role encompasses overseeing the entire project life cycle, ensuring customer satisfaction, and achieving financial results. The Director will lead cross-functional teams, develop implementation strategies, and maintain strong relationships with clients to enhance service offerings and drive growth.
Responsibilities
- Build relational network within assigned accounts
- Lead cross-functional implementation teams
- Mentor and train other Government Programs staff
- Identify opportunities to expand Performant's services footprint
- Partner with sales executives to scope opportunities and develop sales discussions with clients
- Conduct feasibility analysis as part of the sales and contracting process
- Develop implementation strategy, plan, and resource requirements for new accounts or projects
- Establish metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live
- Ensure alignment of resources and efficiencies to protect and grow margins while delivering value to the customer
- Identify opportunities for increased efficiencies in processes, systems, and tools used in delivering client services
- Conduct compliance reviews and recommend actions to mitigate risks
- Monitor overall account health and client satisfaction
- Direct and supervise work of small direct and expanded cross-functional account support team
- Participate in developing a program management process based on best business practices and procedures
Requirements
- Minimum 8-10 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients
- Minimum 5-7 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more
- Minimum of 5 years of experience leading and directing large cross-functional project teams
- Bachelor's degree in business, finance, management, or related field
Nice-to-haves
- Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions
Benefits
- Medical, dental, vision, and disability coverage options
- Life insurance coverage
- 401(k) savings plans
- Paid family/parental leave
- 11 paid holidays per year
- Sick time and vacation time off annually
