Manulife - Boston, MA
posted 2 days ago
Full-time - Senior
Hybrid - Boston, MA
Insurance Carriers and Related Activities
About the position
The Director, GRC Archer Tooling and Technology Product Owner - Operational Risk and Resilience Management (ORRM) will report to and support the Head of Evolving Risk and Risk Intelligence (ERRI) function. The Director will be responsible for delivering and overseeing various functional capabilities including but not limited to risk tooling and technology (i.e. Archer, GenAI etc.), operational risk management activities, internal and external engagements, as well as supporting the development and execution of the relevant roadmaps for the function's strategy. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Responsibilities
- Work with Operational Risk and Resilience (including Enterprise Risk) colleagues across the globe to develop and coordinate the requirements for tooling, technology solutions and related utilities (i.e. Archer, GenAI, Fusion etc.)
- Act as product owner for ORRM technology and tooling book of work and work cross functionally with other risk partners.
- Execute on ERRI programs related to regulatory requirements (i.e., E-21, B-10 etc.)
- Execute on scoping and assessment activities and develop practical plans, communicate with stakeholders and drive to full implementation.
- Support the execution of functional improvement programs including enhancements to all other ERRI functions and supporting ORRM functions.
- Support the development of the functional strategy and roadmaps wherever required and mature their own designated function.
- Support the publication and distribution of relevant risk reporting including but not limited to the Operational Risk Committee and materials provided to regulators, and all other risk forums.
- Support external stakeholder and regulatory engagement activities including intake, triage, compilation, validate and distribution of risk related information.
- Educate and train businesses on risk management frameworks and associated risk policies and standards.
- Support ORRM involvement with and contributions to the group risk tooling (e.g. Archer, Fusion Risk Management).
- Ensure continuous and effective line of communication across appropriate Lines of Defense risk teams.
- Promote a strong risk culture and oversee relevant risk culture assessment processes.
- Influence and gain support from the senior leadership team and segments to support the implementation of the roadmaps, methodologies, including when necessary the allocation of additional resources.
- Train business unit and functional resources to implement the formed programs within their areas.
- Participate in high risk projects and change management initiatives, providing advice to project sponsors and resources on operational risk management activities.
Requirements
- A background in risk management, operations, audit, compliance, or technology with 10+ years of experience and a track record demonstrating increasing responsibility.
- Demonstrated experience with risk tooling and technology and GRC platforms such as Archer, Fusion, SNOW etc.
- Demonstrated experience working with GenAI and deploying use cases.
- Experience working with regulators is strongly valued.
- Demonstrated experience implementing regulatory programs working across different lines of defense.
- Very strong leadership, communication, and influencing skills are a must.
- Strong presentation skills and making appropriate slides for senior executives to convey a clear and concise message and obtain buy-in where required.
- Strong project management skills and experience.
- Highly developed business acumen, with a pragmatic approach to solving problems and implementing solutions.
Nice-to-haves
- Experience with or understanding of operational procedures at financial institution (preferably insurance).
- Experience in designing, implementing, and validating the effectiveness of operational controls is strongly valued.
- Working knowledge of Enterprise Risk Management (ERM), Operational Risk Management (ORM) and Operational Resilience (OR) regulatory requirements and leading practices (i.e. frameworks and processes) is a plus.
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Generous paid time off program including holidays, vacation, personal, and sick days.
