Director, Hospital Risk Management, PIH Health Good Samaritan Hospital, Full time, Days

$124,571 - $205,732/Yr

PIH Health - Whittier, CA

Full-time - Senior

Whittier, CA

Hospitals

About the position

The Director of Hospital Risk Management at PIH Health Good Samaritan Hospital plays a crucial role in enhancing patient safety and minimizing risks within the healthcare environment. This position involves collaborating with organizational leadership, physicians, and staff to develop, implement, monitor, and evaluate the Enterprise Risk Management Plan. The Director is responsible for transitioning the risk management approach from a retrospective, reactive model to a proactive, prospective loss prevention strategy. This includes conducting clinical risk assessments, reviewing past incidents and claims, and analyzing hospital loss and liability reports to identify potential risks to the hospital. In this role, the Director will monitor the actions of hospital staff and their work environments to ensure compliance with existing policies and procedures. Investigating incidents that may lead to patient, visitor, or staff injuries, property damage, or asset loss is a key responsibility. The Director will also report on risk trends and management activities that impact the hospital, perform service recovery for patients and visitors, and coordinate responses to hospital complaints and grievances. The Director represents risk management in various meetings, including root cause analysis, disaster management, and ethics discussions. Evaluating potentially compensable events, claims, and lawsuits for underlying issues is essential, as is identifying opportunities for improvement and addressing lessons learned. The Director will participate in the medical malpractice and general liability claims management process, review changes in legislation and regulations, and provide guidance and recommendations accordingly. Additionally, the Director will educate employees about risk management issues and develop training programs to enhance understanding of risk policies and procedures.

Responsibilities

• Collaborate with organizational leadership, physicians, and staff to develop and implement the Enterprise Risk Management Plan.
• Facilitate the transition from a retrospective to a proactive loss prevention model.
• Perform clinical risk assessments and review past incidents and claims to identify risks.
• Monitor compliance with existing policies and procedures among hospital staff.
• Investigate incidents that may result in injury or property damage.
• Report on risk trends and management activities impacting the hospital.
• Perform patient/visitor service recovery and coordinate responses to complaints and grievances.
• Represent risk management in root cause analysis and disaster management meetings.
• Evaluate potentially compensable events, claims, and lawsuits for underlying issues.
• Participate in medical malpractice and general liability claims management processes.
• Review changes in legislation and regulations and provide guidance.
• Educate employees about risk management issues and develop training programs.

Requirements

• RN License required.
• Bachelor's degree required; Master's degree preferred.
• 5 years of strong clinical experience in a healthcare setting required.
• CPHRM certification within 2 years of hire is required.
• Excellent written and verbal communication skills.
• Critical thinking skills and ability to analyze information.
• Ability to function independently and manage multiple duties simultaneously.
• Excellent customer service skills and ability to balance client satisfaction with financial implications.
• Knowledge of healthcare risk reduction strategies and regulatory requirements.

Nice-to-haves

• Master's degree preferred.