Director, HR Shared Services

$119,000 - $224,000/Yr

Geico - Chevy Chase, MD

Full-time - Senior

Chevy Chase, MD

Insurance Carriers and Related Activities

About the position

As the Director of HR Shared Services at GEICO, you will lead and manage the shared services team, focusing on optimizing business processes, improving efficiency, and ensuring high service levels across the organization. This role requires extensive experience with Workday and a strong understanding of shared services functions such as HR, payroll, finance, and IT. You will oversee the design, implementation, and continuous improvement of shared services strategies and Workday solutions to support organizational growth and seamless service delivery.

Responsibilities

• Develop and implement the shared services strategy in alignment with organizational goals.
• Oversee the configuration, optimization, and ongoing management of Workday modules (e.g., HCM, Payroll, Finance, and Benefits).
• Lead Workday implementations, upgrades, testing, and maintenance to support evolving business needs.
• Ensure data integrity, security, and compliance within the Workday system.
• Drive standardization, automation, and process improvement initiatives within shared services functions.
• Collaborate with cross-functional teams to optimize service delivery and resolve operational challenges.
• Identify and implement best practices to streamline workflows and reduce costs.
• Build, lead, and mentor a high-performing shared services team, fostering a culture of accountability, collaboration, and customer focus.
• Establish and monitor team goals and development plans to encourage continuous improvement and professional growth.
• Act as the primary point of contact for shared services stakeholders, addressing needs and providing solutions to complex issues.
• Partner with internal departments (e.g., HR, IT, and Finance) to align shared services initiatives with organizational priorities.

Requirements

• Bachelor's degree in business administration, HR, Finance, or a related field; MBA or equivalent preferred.
• 5+ years of experience in shared services or operations leadership roles, with a strong emphasis on process improvement and technology solutions.
• 2+ years of hands-on experience with Workday (configuration, implementation, and management).
• Proven track record of leading cross-functional teams in a high-paced, customer-centric environment.
• Exceptional project management, communication, and interpersonal skills.

Nice-to-haves

• Workday certification(s) in relevant modules.
• Strong analytical and problem-solving abilities.
• Experience with change management, particularly in digital transformation initiatives.
• Knowledge of regulatory requirements and compliance for shared services functions (e.g., HR and Finance).

Benefits

• Paid training
• Health insurance
• Dental insurance
• Tuition reimbursement
• Parental leave
• Vision insurance