Unum - Chattanooga, TN
posted 3 months ago
At Unum, we are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment to providing exceptional employee benefits and service solutions is at the core of our mission, enabling employees at our client companies to navigate life's moments with confidence. This role focuses on the rescoping, redesigning, and optimizing of the HR Shared Services support model, overseeing Tier 1, Tier 2, and Knowledgebase Support. The successful candidate will lead a team to ensure a consistently positive employee experience and operational excellence, utilizing deep knowledge of the HR ServiceNow platform to enhance HR content and identify opportunities for improvement. In this position, you will influence the design of change management plans by collaborating with HR Program Leads, Functional Heads, and Policy Owners. You will ensure that Shared Services is prepared to support HR programs, initiatives, and events, while building and maintaining strong partnerships across various business lines. Your responsibilities will include developing presentations and reports to showcase the results of change initiatives and to promote the value of Shared Services. You will lead a team that executes critical operational processes, driving customer satisfaction through a culture focused on exceeding service levels and delivering quality. You will work closely with process owners and service providers to identify optimal service solutions and best practices, aiming to simplify and enhance the overall Shared Services model. This role requires a proactive approach to continuous improvement, partnering with other areas across the enterprise to resolve issues and implement enhancements to the employee experience. You will also establish practices for case management workflow and knowledge articles in ServiceNow, ensuring that HR content effectively supports the needs of the global HR function and its employees.