Director - IAM Technical Product Manager

$108,600 - $179,300/Yr

Travelers - Hartford, CT

Full-time - Director

Hartford, CT

Insurance Carriers and Related Activities

About the position

Travelers is seeking a Director, Technical Product Manager to join our organization to lead a team to deliver capabilities and solutions in an agile manner. In this position, you will act as the voice of the end-user, guiding the day-to-day work of a cross-functional team, with a focus on achieving defined outcomes rather than dictating how the work is completed. This role requires a technical leader who is comfortable working with both technology and business teams, defining and solving problems alongside software engineers while also scoping work products with business stakeholders. As a Director, Technical Product Manager, you will be responsible for defining, prioritizing, and ensuring a ready backlog of work for a cross-functional product team. You will accept final product output, manage a backlog of deliverables and capabilities, and engage in 'test and learn' experimentation aimed at refining future deliverables. Your role will involve translating business strategies and needs into execution-ready work for a technical team, defining team goals and strategies, and ensuring alignment with the broader company vision. You will act as the voice of the end-user, ensuring that customer feedback is proactively sought and that team work products meet defined acceptance criteria. Additionally, you will own the team backlog, make trade-off decisions to maximize value, and optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions. Your responsibilities will also include informing and participating in business readiness, understanding the impact of change, and managing adoption while mitigating resistance. You will provide feedback on work-in-progress, clarify requirements, and contribute to removing roadblocks or impediments, all while fostering an innovative, inclusive, and diverse team environment that promotes collaboration and self-organization.

Responsibilities

• Act as the voice of the end-user to guide the day-to-day work of a cross-functional team.
• Define, prioritize, and ensure a ready backlog of work for the product team.
• Manage a backlog of deliverables and capabilities, focusing on 'test and learn' experimentation.
• Translate business strategies and needs into execution-ready work for a technical team.
• Define team goals and strategy, ensuring alignment with company-wide vision.
• Articulate team goals and strategy effectively to stakeholders and team members.
• Own team backlog, including prioritization and refinement, making trade-off decisions to maximize value.
• Set objectives and key performance indicators (KPIs) for solutions to optimize value flow.
• Inform and participate in business readiness, managing change adoption and resistance.
• Provide feedback on work-in-progress and contribute to removing roadblocks.
• Foster an innovative, inclusive, and diverse team environment.

Requirements

• Bachelor's degree preferred.
• Two years of experience in product management preferred.
• Two years of work experience within the discipline being supported (e.g., Cybersecurity, Digital Platforms) preferred.
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
• Three years of work experience in a related field required.
• Three years of experience motivating/influencing teams required.

Nice-to-haves

• Agile Mindset: Embody Agile core values and principles.
• Product Mindset: Focus on defining a product value proposition that aligns with objectives.
• Influence: Ability to influence behaviors of leaders at all levels.
• Servant Leadership: Foster an environment where individuals thrive as empowered team members.
• Communication: Ability to communicate effectively at all levels.
• Collaboration: Expertise in working with others in a cross-functional environment.
• Continuous Improvement: Commitment to continually improve and encourage team development.

Benefits

• Health Insurance: Coverage for employees and eligible family members from the first day of employment.
• Retirement: 401(k) matching contributions and a Pension Plan funded by Travelers.
• Paid Time Off: Minimum of 20 days annually plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources for wellness goals, including mental health support.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support community involvement.