Director, IT and AWS Cloud Operations - Virtual/Remote

Infobase - Albuquerque, NM

Full-time - Senior

Remote - Albuquerque, NM

About the position

The Director of IT and AWS Cloud Operations is responsible for overseeing the company's technological infrastructure, ensuring it is secure, efficient, and responsive to business needs. This role involves leading a team of technical professionals, managing vendor relationships, and aligning IT strategies with business objectives to deliver high-quality services and maintain system availability.

Responsibilities

• Ensure cloud operations are designed and implemented to meet organizational standards of security, reliability, and performance.
• Develop and manage the Corporate IT budget in collaboration with the CTO and CFO, optimizing costs without compromising quality.
• Ensure compliance with industry standards, regulatory requirements, and internal policies.
• Collaborate with Software Architects in the design of application and cloud architecture.
• Manage development and production infrastructure including servers, networking, and storage components.
• Manage relationships with third-party vendors and service providers, ensuring service level agreements are met.
• Lead and manage the corporate IT infrastructure team, ensuring efficient operation and support of all internal systems and software.
• Manage and provide end-user support services in a fully remote environment, ensuring remote employees receive timely and effective technical assistance.
• Develop and implement multi-year strategic IT infrastructure plans aligned with organizational goals.
• Oversee the maintenance, monitoring, and upgrading of internal systems, ensuring high availability, security, and performance.
• Collaborate with other departments to understand their needs and provide appropriate technological solutions.
• Drive initiatives for continuous improvement and modernization of the IT systems and infrastructure.
• Lead disaster recovery and business continuity planning and implementation.
• Monitor industry trends and emerging technologies, recommending relevant adoption to enhance organizational capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 10 years of experience in IT infrastructure management or a related role.
• Minimum of 8 years of experience in IT infrastructure management or a related role.
• Minimum of 5 years experience administering corporate infrastructure, including laptops, email, Google Collaboration Tools.
• Strong understanding of cybersecurity principles, best practices, and supporting SOC 2 compliance and adoption and enforcement of necessary controls.
• Minimum 5 years commercial experience utilizing Amazon Web Services (AWS).
• Minimum 5 years in a supervisory role.
• Previous experience developing, managing and executing to a department budget.

Nice-to-haves

• Relevant certifications such as ITIL, CISSP, PMP, or equivalent are preferred.

Benefits

• Equal Opportunity Employer
• Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.