Director, IT Infrastructure and Operations

$165,793 - $236,238/Yr

Idaho National Laboratory - Idaho Falls, ID

Full-time - Director

Idaho Falls, ID

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Director of IT Infrastructure and Operations at Idaho National Laboratory is responsible for the planning, implementation, and maintenance of IT infrastructure and operational services. This role is crucial for ensuring the reliability, efficiency, and security of IT systems that support the laboratory's mission-critical scientific research and development activities. The Director will oversee a team of IT professionals, manage large-scale IT projects, and collaborate with various departments to align IT services with the laboratory's goals. This position requires strong leadership and strategic planning skills to drive IT infrastructure modernization and operational effectiveness while ensuring compliance with security standards.

Responsibilities

• Develop and implement the strategic vision for IT infrastructure and operations, ensuring alignment with IT strategy and INL's mission and objectives.
• Lead the formulation and execution of IT infrastructure strategies, policies, and procedures.
• Oversee the design, implementation, maintenance, and performance of the laboratory's IT infrastructure, including device management, identity access management, networks, wired and wireless communications, video teleconferencing, data centers, servers, storage, and cloud services.
• Lead a multi-department organization, including matrixed and multi-disciplined teams, to support the organization's strategic direction and operational infrastructure.
• Accountability for disaster recovery planning and business continuity efforts for IT Infrastructure and Operations services.
• Drive continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction.
• Establish and oversee operational policies, procedures, and work plans, ensuring the effective operation of activities of major significance to our organization.
• Manage and be accountable for division and IT budget authority, ensuring that budgets, schedules, and performance standards are set and attained ensuring cost-effective and efficient use of resources.
• Engage regularly with senior management and stakeholders to align IT services with laboratory direction and customer needs.
• Develop compelling business cases, communicate key messages, and promote organizational values of integrity, excellence, ownership, and teamwork.
• Manage risk employing a comprehensive approach, identifying and implementing appropriate work structures to achieve outcomes.
• Oversee the planning and execution of large-scale IT projects, ensuring they are completed on time, within scope, and within budget.
• Manage vendor relationships and contracts to optimize resource utilization and service quality.
• Direct the implementation of IT initiatives, ensuring service delivery optimization, cost reduction, and efficiency improvement.
• Assess and leverage the skills of department managers and leads, creating development and succession plans, provide mentorship, promote growth, and high performance.
• Ensure compliance with laboratory policies, standards, and procedures, including ESH&Q, safeguards, security, and cyber security programs.
• Stay current with emerging technologies and industry trends, assessing their potential impact on INL's IT infrastructure.
• Foster a culture of transparency, respect, accountability, collaboration, and excellence within the IT Infrastructure and Operations team.

Requirements

• Bachelor's degree in Management, Information Technology or related experience with 8 years of IT leadership or relevant experience, or Master's degree in management, information technology or related degree with 6 years of IT Leadership experience or relevant experience.
• Demonstrated experience in leadership and communication, with a proven work history in strategic planning and implementing IT solutions compliant with industry best practices.
• Experience managing IT asset portfolios and delivering/supporting enterprise information technology solutions.
• Experience with data center rationalization, cloud migration and management including cloud services optimization and operating models such as a Cloud Center of Excellence.
• Understanding of cybersecurity practices to ensure the security of IT networks and assets.
• Ability to obtain and maintain a Department of Energy 'Q' clearance, which requires US Citizenship.

Nice-to-haves

• Experience with robust quality assurance programs, COBIT, ITIL such as incident, problem, change, configuration, release, asset, service request, and knowledge management, and CMMI frameworks.
• Experience working in a research or laboratory environment or government environment.

Benefits

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match
• Paid time off (personal leave)
• Employee Education Program (tuition assistance)
• Comprehensive Relocation Package