Director, Market Operations

Rxo - Bolingbrook, IL

Full-time - Director

Bolingbrook, IL

About the position

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. You'll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You've built an impressive career already and you're ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations. What your day-to-day will look like: Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement. Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions. Proactively manage customer service metrics to drive an excellent customer experience. Provide guidance, training and performance management to employees while developing talent through continuous coaching. Establish and maintain effective, collaborative work relationships both internally and externally. Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities. Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls. Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results. Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe.

Responsibilities

• Lead a team of field-based direct reports responsible for operational efficiency, customer service, and contractor procurement.
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions.
• Proactively manage customer service metrics to drive an excellent customer experience.
• Provide guidance, training, and performance management to employees while developing talent through continuous coaching.
• Establish and maintain effective, collaborative work relationships both internally and externally.
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities.
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls.
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results.
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe.

Requirements

• 7 years of experience in carrier development, delivery, distribution logistics, and facility/warehouse management.
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems.

Nice-to-haves

• Bachelor's degree in a business-related field.
• 10+ years of experience in the logistics and transportation industry.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed.
• Strong organizational and time management skills.

Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program