Director, Market Strategy & Operations
Tia - New York, NY
posted 4 days ago
About the position
As the Director, Market Strategy & Operations, you will play a pivotal role in shaping patient-centric, clinically excellent, and financially durable clinic operations across Tia's markets (NY, LA, AZ, SF). This role will significantly impact the supply side of our business and have a wide range of responsibilities including capacity planning, care margin optimization, utilization management, enhancing the patient experience & improving clinic team retention. Collaborating closely with clinical leadership, you'll lead strategic and tactical efforts to enhance patient care and improve operational workflows in our clinics. Your responsibilities will include owning the development and execution of operating plans, implementing data-driven solutions to drive performance metrics, and collaborating with cross-functional teams to support strategic initiatives in the market.
Responsibilities
- Supply & Utilization Management
- Own workforce planning models for each of our markets to forecast staffing needs and hit productivity & financial targets
- Analyze operational data and develop dynamic staffing strategies to ensure optimal supply across markets, clinics, & service lines
- Collaborate with marketing, clinical services, and business operations to monitor key growth trends and adjust supply plans accordingly
- Work on innovative solutions to optimize for appointment availability through staff changes, call outs and shifts in demand
- Drive improvements to care margin by developing systems to better manage clinic costs, such as facilities maintenance, supplies, & staffing
- Lead cross-functional initiatives to streamline workflows and enhance organizational effectiveness
- Develop and/or execute on operating plans, balancing key business objectives: patient access and experience, teammate engagement and retention, clinical quality, and operational excellence
- Leverage data analytics and visualization tools to identify operational inefficiencies and implement scalable solutions for impact.
- Assist with Tia's growth in markets by supporting new clinic launches, assisting with clinical program pilots, and determining ways to scale clinic operations
- Collaborate with business stakeholders to align operations with strategic objectives
- Lead and/or support cross-functional projects designed to increase financial, operational and clinical performance for the organization
Requirements
- Direct experience working in healthcare or healthcare-adjacent operations, preferably multi-site (e.g. operations, business operations, chief of staff, or similar cross-functional role)
- Proven track record of successfully managing diverse responsibilities and driving results across various business areas at a high-growth company
- Strategic thinker with strong analytical skills and the ability to execute tactically
- Highly proficient in Excel
- Excellent written and verbal communication skills - ability to establish trust & demonstrate poise and perspective in communication as you work towards solutions with teammates at all levels within the company
- Process-driven mindset, constantly seeking ways to improve efficiency and effectiveness
- Self-starter with a strong work ethic and proactive problem-solving approach
- Ability to lead complex, cross-functional projects, encompassing strategic planning, stakeholder engagement, team leadership, risk management, and financial oversight
- Experience in a fast past, high growth environment; as comfortable debating strategy at 10K feet as getting into the nitty gritty details to ensure the success of an initiative.
- 8+ years of total work experience
- Available for moderate overnight travel (20%) and willing to work a hybrid work schedule with 1-2 days a week in person presence in Tia clinics
- Bachelor's degree required, MBA preferred
Benefits
- Hybrid work schedule
- Competitive salary range of 155-170k annually
- Opportunity to impact women's healthcare positively
- Work in a collaborative and innovative environment
