Director, Marketplace Operations

$100,000 - $140,000/Yr

Authentic Brands Group - New York, NY

Full-time - Senior

New York, NY

Administrative and Support Services

About the position

The Director of Marketplace Operations at Authentic Brands Group is responsible for managing and optimizing relationships with large retail marketplaces to ensure seamless operational execution and maximize sales and profitability. This role involves overseeing dropship operations, including product listings, pricing, order fulfillment, and inventory management, while collaborating cross-functionally with various teams to drive operational excellence and align marketplace strategies with overall business goals.

Responsibilities

• Develop and implement a comprehensive marketplace operations strategy to drive growth and operational excellence across key retail partners, including Walmart, eBay, and Target.
• Lead the execution of marketplace strategies, including listing optimization, order fulfillment, pricing management, and product categorization.
• Manage and nurture relationships with key retail marketplace partners, acting as the main point of contact for operational execution and performance improvements.
• Track and analyze marketplace performance metrics such as sales, fulfillment rates, return rates, and customer satisfaction.
• Oversee the end-to-end dropshipping process, from order placement to fulfillment, ensuring timely and accurate delivery of products to customers.
• Partner with the technology team to integrate systems and platforms that streamline marketplace operations, ensuring seamless data flow between internal systems and external partners.
• Ensure full compliance with all marketplace policies and regulations, including product content guidelines, pricing rules, and shipping standards.
• Develop and maintain dashboards to track key performance indicators (KPIs) related to marketplace operations.

Requirements

• 10+ years of experience in marketplace operations, eCommerce, or supply chain management, with a focus on managing relationships with major retail platforms like Walmart, eBay, and Target.
• Proven track record of success in leading marketplace operations, including dropshipping, fulfillment, inventory management, and order processing.
• Deep knowledge of marketplace dynamics, policies, and operational best practices across major platforms (Walmart, eBay, Target, etc.).
• Strong analytical skills with the ability to interpret marketplace performance data and optimize operations for profitability and efficiency.
• Excellent leadership skills, with experience building and leading high-performing teams.
• Exceptional problem-solving and project management abilities, with the capability to manage multiple priorities in a fast-paced environment.
• Strong communication and negotiation skills, with the ability to foster positive relationships with external partners and internal teams.

Nice-to-haves

• Experience with eCommerce technology platforms and ERP/OMS systems (e.g., Shopify, Magento, NetSuite) preferred.
• Knowledge of dropshipping models and third-party logistics (3PL) is a strong advantage.

Benefits

• Competitive salary range of $100,000 - $140,000.
• Inclusive workplace culture that values diversity and innovation.