Director, Mentoring Operations

$122,100 - $219,800/Yr

Western Governors University - Salt Lake City, UT

Full-time - Executive

Salt Lake City, UT

5,001-10,000 employees

Educational Services

About the position

The Director, Mentor Operations at WGU is a key executive role focused on leading and enhancing faculty mentoring initiatives to support student success. This position involves designing and implementing policies and practices that foster a culture of excellence in mentoring, ensuring accountability, and driving positive outcomes for students. The Director collaborates with various leaders within the university to achieve strategic goals and is responsible for managing faculty and staff to deliver personalized mentoring at scale.

Responsibilities

• Lead and develop faculty mentoring initiatives to enhance student success.
• Design and implement policies and practices that promote a culture of excellence in mentoring.
• Support senior and front-line managers in achieving program-level performance.
• Set clear and achievable goals for mentoring based on strategic priorities.
• Ensure continuous improvement and learning from data to enhance mentoring quality.
• Collaborate with academic and administrative leadership to serve students effectively.
• Oversee hiring, retention, and development of qualified faculty and leaders.
• Exhibit sound financial stewardship to achieve successful outcomes.

Requirements

• Master's degree in Business, Education, or equivalent work experience.
• Eight years' experience leading higher education programs and teams.
• Minimum of 5 years leading a team in higher education.

Nice-to-haves

• Advanced degree in Business or Education or relevant content area.
• Work experience with competency-based education.
• Leadership experience with mentoring.

Benefits

• Medical, dental, and vision insurance coverage.
• Telehealth and mental healthcare services.
• Health savings account and flexible spending account options.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off with no accrual needed.
• Flexible paid sick time with no accrual needed.
• 11 paid holidays and other paid leaves, including up to 12 weeks of parental leave.