Director, New Sales - Business Blueprint

$115,000 - $190,000/Yr

American Express - Atlanta, GA

Full-time - Manager

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Director of New Sales at American Express is responsible for leading a team focused on selling Business Line of Credit (BLOC) to small and medium-sized businesses. This role involves hiring and developing talent, ensuring sales performance, maintaining compliance, and fostering a diverse and inclusive team culture. The director will also create data-driven strategies to enhance sales and customer service while collaborating with cross-functional partners.

Responsibilities

• Hire and onboard top talent to build a strong team and support team development through regular coaching sessions and team huddles.
• Lead, mentor, motivate, and develop a team of 6 tele-based Managers of Business Development (MBD) focused on selling Business Line of Credit (BLOC).
• Ensure Business Line of Credit (BLOC) sales performance results are achieved quarterly/annually, adhering to internal governance and compliance standards.
• Create and maintain a strong culture of adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers.
• Develop exceptional relationships with cross-functional partners and stakeholders across Business Blueprint, advocating for Blueprint Sales, the customer, and our colleagues.
• Understand the competitive commercial landscape and market trends, and how our products and strategies need to evolve to ensure marketplace advantage.
• Create data-driven strategies which position team and organization for success.
• Work with internal teams on behalf of clients to ensure the highest level of customer service.
• Build a diverse and inclusive team, creating a space for colleagues with different experiences and viewpoints to have a voice.
• Demonstrate exceptional leadership attributes including inclusivity, integrity, enterprise thinking, and clear communication.

Requirements

• 3+ years of people leadership experience, preferably leading teams of 5+ in a sales, account management, or operations environment.
• 5+ years of experience in the financial services industry, or similar highly-regulated industry.
• 3+ years of sales experience selling to SMBs preferred.
• Financial fluency and familiarity with small business cashflow needs and cycles.
• History of consistently exceeding goals in a compliant and ethical manner.
• Proven ability to inspire through consultative coaching, development planning, recognition, and accountability.
• Strong record of building diverse and inclusive teams, developing unified processes and procedures, and creating & executing on high-level strategies.
• Record of leading through trust, transparency, integrity, and collaboration to build highly engaged and compliance-focused teams.
• Ability to be detail-oriented while maintaining a big-picture perspective, and strong follow-up skills.
• Salesforce reporting experience a plus.
• Bachelor's degree in business or related field preferred.

Nice-to-haves

• Experience in change management and guiding teams through transitions.
• Strong interpersonal skills with a focus on empathy and communication.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities