Director, North America Measurement Solutions Lifecycle Services & Engineered Solutions

Emerson Electric - Chanhassen, MN

Full-time - Executive

Chanhassen, MN

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Are you ready to lead a progressive journey in industrial automation services? We're seeking a collaborative leader to drive our Measurement Solutions MSS Lifecycle Services & Engineered Solutions business in North America to new heights of customer loyalty, innovation, and growth! Based in Chanhassen, MN, or Houston, TX, as the North America Measurement Solutions Lifecycle Services & Engineered Solutions Director, you'll orchestrate our mission to redefine how we support and enhance our customers' experience within a $100M business unit. You will be focused on building relevancy, expertise and focused engagement within a portfolio of capital projects in addition to extracting value from the critical installed base of Measurement Solutions products and solutions in North America. You'll lead a diverse team of versatile professionals, building a culture of safety, innovation, engineered solutions expertise and customer-centricity while driving substantial business growth. If you are looking to bring your knowledge and expertise to an innovative industry leader, we would love to hear from you!

Responsibilities

• Financially and strategically advancing the organization by driving the P&L and business performance of our $100M revenue MSS North America Lifecycle Services & Engineered Solutions business unit.
• Drive an evolution of the service model to focus on 'Service as Business,' thereby improving customer loyalty and response times, and instilling a strong safety culture among field service technicians and dedicated service centers.
• Engage with a portfolio of select capital projects, delivering engineered solutions that demonstrate relevancy, experience and project management excellence within the NA fiscal custody transfer, process gas, sustainability and LNG market segments.
• Building strategic partnerships with Emerson North America Impact Partners to use their differentiated skills and local presence, improving the overall service network.
• Implementing 'digital first' service strategies through sophisticated digital infrastructure, ensuring that business systems, processes, and metrics are consistent with the global MSS framework.
• Leading the organization towards achieving sales and operating profit targets with proficient P&L management, optimizing processes such as the Quarterly POR, labor, inventory, service efficiency, and order management.
• Fostering revenue growth and innovation by improving growth programs and sales capabilities to achieve the highest standard of revenue per unit of the installed base while promoting a digitally-oriented service portfolio that aligns with the unified business systems and process standards across North America.

Requirements

• Bachelor's degree in Engineering; MBA preferred
• Eight years of related experience, with 8 years of management experience in service-centric organizations
• Experience collaborating with sales management and Impact Partners/reps
• Validated experience as a decisive, hands-on leader with strong decision-making abilities
• Ability to travel domestically 50%

Nice-to-haves

• Track record of driving growth and profitability in technical service businesses
• Strong background in asset management, preventative maintenance, and reliability services
• Experience leading multi-disciplinary teams and managing sophisticated stakeholder relationships
• Emerson experience or Impact Partner experience highly preferred

Benefits

• A variety of medical insurance plans, with dental and vision coverage
• Employee Assistance Program
• Retirement savings plan
• Tuition reimbursement
• Employee resource groups
• Recognition programs
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave