Director of Academic Support & IT Project Management

$72,000 - $72,000/Yr

Community College Of Aurora - Aurora, CO

Full-time - Manager

Aurora, CO

Educational Services

About the position

The Community College of Aurora (CCA) is seeking a highly organized and collaborative individual to serve as the Director of Academic Support Operations and IT Project Management. This key leadership position will report to the Special Assistant to the Vice President of Academic Success and will provide oversight and operational guidance to the academic support team. The Director will play a critical role in advancing the academic mission of the college by ensuring completion of projects in a timely manner, providing project management for IT, collaborating effectively with all parties, and communicating effectively within and across divisions. In addition, the Director will play a key role in developing and coordinating the infrastructure of our new Aspiring Educator Program apprenticeship model. The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds. More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

Responsibilities

• Assist the Special Assistant to the VPAS in implementing division wide initiatives/priorities, special projects, and academic program supports to enhance student success and institutional effectiveness.
• Provide project management support to the Informational Technology department on a day-to-day basis.
• Recruit, hire, and mentor Academic Support Leads.
• Ensure support staffing needs of the division are met regardless of campus and organize staff to ensure efficiency and continued professional growth.
• Perform regular review of Academic Success support-related processes and guidelines in coordination with Academic Success leadership, focusing on improving efficiencies, effectiveness, and accountability.
• Provide reports and updates on key project areas and personnel assigned for senior leadership.
• Facilitate cross-functional collaboration and coordination among academic departments, administrative units, and external partners.
• Be knowledgeable of all Academic Success Support Staff procedures, policies/guidelines, and systems.
• Provide oversight for all Academic Success support services, partnering with primary supervisors on task prioritization and annual evaluations.
• Regularly review Academic Success Support Staff structure and submit a report to Academic Success leadership.
• Develop and coordinate in partnership with the broader division the Aspiring Educator Program apprenticeship model.
• Other duties as assigned.

Requirements

• Bachelor's degree from an accredited institution, substitutable with years of experience on a year-by-year basis.
• Experience in academic support or administration, executive support, or project management within a higher education setting.
• Leadership experience such as supervising, coaching, or mentoring staff.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Excellent interpersonal, communication, and problem-solving skills, with a customer service-oriented approach to serving internal and external stakeholders.
• Proficiency in Microsoft Office Suite, database management, and information technology systems used in higher education administration.

Nice-to-haves

• Master's degree from an accredited institution.
• Demonstrated experience and understanding of IT operations.
• Community College experience (either as a student or an employee).

Benefits

• Retirement plan
• Tuition reimbursement
• Generous leave
• Holiday benefits
• Education benefits