Director of Account Management & Customer Success

Alarm.Com - Austin, TX

Full-time - Senior

Austin, TX

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As the Director of Account Management & Customer Success at Noonlight, you will play a pivotal role in leading a high-performing customer success team and driving revenue growth. This position involves developing strategic account plans, enhancing customer satisfaction, and fostering long-term relationships with key clients. You will be responsible for overseeing customer engagement, retention strategies, and cross-functional collaboration to ensure that customer needs are met and that the company's revenue goals are achieved.

Responsibilities

• Develop and execute strategic account plans tailored to each customer's goals.
• Own and drive revenue growth within Noonlight's existing customer base.
• Conduct regular business reviews with customers to showcase ROI and discuss growth opportunities.
• Champion customer retention strategies that maximize contract renewals and minimize churn.
• Partner with Sales, Product, Marketing, and Engineering teams to align on revenue targets and product enhancements.
• Leverage customer data to identify trends and make proactive recommendations that drive revenue.
• Build and lead a high-performing customer success team.
• Design and implement scalable customer success programs that drive revenue growth.
• Act as the voice of the customer within Noonlight.

Requirements

• 8+ years in customer success, account management, or related roles within the SaaS or IoT industry.
• 3+ years in a leadership role is preferred.
• Strong understanding of recurring revenue models, CLV, NRR, and growth strategies.
• Demonstrated success in expanding accounts and driving strategic revenue growth.
• Ability to develop strategic account plans that align customer success initiatives with revenue generation.
• Experience managing high-value customer relationships to deliver impactful results.
• Analytical mindset with experience using data to inform decision-making.

Nice-to-haves

• Experience in the IoT, security and life safety industries.
• Proficiency with CRM and customer success software.
• Bachelor's degree or advanced degree preferred.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching
• Life insurance