Director of After-Retail & Logistics

Missouri Goodwill Industries - Bridgeton, MO

Full-time - Manager

Bridgeton, MO

Social Assistance

About the position

The Director of After-Retail & Logistics at MERS/Missouri Goodwill Industries is a full-time leadership role focused on overseeing the operations of a single Outlet Center, including the pound store, warehouses, and recycling efforts. This position is integral to achieving targeted sales and performance metrics while embodying the organization's mission of 'Changing Lives Through the Power of Work.' The ideal candidate will demonstrate strong leadership, strategic planning, and excellent interpersonal skills to foster a positive work environment and ensure high-quality customer service.

Responsibilities

• Supervises a single Outlet Center, overseeing the pound store, warehouses, and recycling to achieve targeted sales, production, and performance metrics.
• Visits each department regularly to monitor work progress and direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly reviews departmental reports and promptly analyzes them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Responsible for recording and maintaining accurate information for the MDNR, DOT, IRS & other assigned reporting requirements.
• Models core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provides superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalates customer dissatisfaction quickly and effectively.
• Coaches and counsels employees concerning the performance of their job duties, including discipline up to and including termination.
• Helps to identify and recommend employees with proven performance for advancement.
• Attends or participates in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
• Maintains knowledge of market, competition, best practices, and trends in sales techniques and strategies.
• Safeguards company property and personal information from harm, damage, or theft.
• Assists Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Reads, follows, models, and enforces all agency policies, procedures, and values.
• Provides store coverage as necessary due to vacation schedules, terminations, etc.
• Performs other duties as assigned.

Requirements

• A bachelor's degree is required; emphasis in business or logistics and supply chain are preferred.
• Three years of Logistics Management or Multi-Unit Retail Management is required.
• A Valid MO or IL state driver's license is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management.
• Great strategic planning, organizational, and creative thinking skills.
• Strong time-management and organizational skills.
• Leadership skills including quality decision-making, goal-setting, and problem-solving using analytical, creative, and critical-thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Benefits

• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities