Director of Asset Protection and Safety

Goodwill - Roanoke, VA

Full-time - Manager

Roanoke, VA

Social Assistance

About the position

The Director of Asset Protection and Safety at Goodwill Industries of the Valleys plays a crucial role in supporting the organization's mission by ensuring the safety and security of retail stores and facilities. This position operates under the supervision of the Vice President of Real Estate and Risk Management, overseeing all locations to minimize financial losses related to theft, vandalism, accidents, and injuries. The Director is expected to provide excellent customer service to employees, clients, visitors, and vendors while serving as a key member of the leadership team. This role involves leading loss prevention and safety initiatives that align with the strategic goals and objectives of the organization. In this capacity, the Director will develop and implement both long-term plans and short-term goals that further the organization's vision, mission, and values. The position requires the promotion of ideas and the demonstration of Goodwill's values, alongside creative development and training efforts. Timely and accurate reporting to management is essential, as is the development of relationships with law enforcement and other business partners. The Director will communicate all relevant information regarding losses, accidents, and injuries promptly, ensuring that safety programs are effectively utilized and identifying areas for improvement in collaboration with the Safety Specialist. The Director will also be responsible for investigating loss incidents in accordance with established policies and procedures, facilitating team meetings, and making recommendations for continuous improvements in departmental results. Routine facility audits will be performed to identify areas for improvement in safety and security for staff and customers. The role includes oversight of the Asset Protection Specialist, Security Specialist, and Safety Specialist, as well as the preparation and interpretation of operational and capital budgets. The Director will work closely with the VP for new store development and existing store renovations to recommend safety and security measures, compile and analyze reports, and present training sessions related to safety and loss prevention. Overall, this position is integral to implementing effective strategies for cost control, loss reduction, and improved quality and safety within the organization.

Responsibilities

• Provide excellent customer service to employees, clients, visitors, and vendors.
• Serve as a contributing member of the leadership team and lead loss prevention/safety initiatives.
• Develop and implement long-term plans and short-term goals in alignment with the organization's vision, mission, and values.
• Promote ideas and demonstrate Goodwill's values while working creatively for development and training.
• Submit timely and accurate reports to management.
• Develop relationships with law enforcement and other business partners, serving as a representative for areas of responsibility.
• Communicate all relevant information regarding losses, accidents, and injuries in a timely manner.
• Ensure safety programs are properly utilized and identify areas for improvement with the Safety Specialist.
• Investigate loss incidents in adherence to established policy and procedure.
• Facilitate team meetings and effective communication both internally and externally.
• Make recommendations for continuous improvements in departmental results and present new ideas and information.
• Perform routine facility audits to identify areas for improvement in safety and security.
• Oversee the Asset Protection Specialist, Security Specialist, and Safety Specialist.
• Read, interpret, and prepare operational and capital budgets and similar reports.
• Work with the VP for new store development and existing store renovation to provide recommendations for safety and security measures.
• Compile, develop, and analyze analytical reports and information, making recommendations as needed.
• Attend GIV meetings and training as required; present information as requested.
• Create and present training sessions related to Safety and Loss Prevention.
• Explain and enforce company policies, procedures, and safety rules.
• Implement effective strategies for cost control, loss reduction, improved quality, and safety.
• Perform other duties as assigned by Management.

Requirements

• Bachelor's degree (BA or BS) from a four-year college or university; or equivalent work experience in Criminal Justice required.
• Minimum of two years of experience in safety/loss prevention, interviews, and interrogations.
• Digital literacy skills including Word, Excel, PowerPoint, and Outlook; ability to manage large amounts of information and create reports.
• Proficiency in security technology such as CCTV, access control, burglar, and motion alarms.
• A valid driver's license and the ability to provide proof of insurance for driving personal vehicle on company business.

Nice-to-haves

• Working knowledge of SharePoint is a plus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to draft reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.
• Employee discounts on products and services.