Director of Bursar Operations

$65,000 - $75,000/Yr

Ivy Tech Community College - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Educational Services

About the position

The Director of Bursar Operations is responsible for managing the accounts receivable and Bursar staff, enhancing customer service, and improving processes within the department. This role involves overseeing revenue collection, account billing, and ensuring compliance with college policies while promoting an inclusive environment for students and staff.

Responsibilities

• Oversees the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds.
• Oversees account billings process for external and internal customers, including degree and non-degree students, skills training students, and third party sponsors.
• Routinely reviews accounts receivable balances and implements regional invoicing procedures.
• Provide the Chief Operating Officer with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.
• Evaluating the collection process and customer service provided by the Bursar office to improve student experience.
• Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.
• Oversee tuition waiver and deferral process provided to students by request.
• Respond to customer complaints.
• In conjunction with the Chief Operating Officer, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures.
• Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term.

Requirements

• Bachelor's degree with three to five years related experience.
• Team player with demonstrated leadership capabilities.
• Effective project manager able to implement projects with key stakeholders on time and within budget.
• High ethical standards and ability to exercise sound judgment in politically sensitive situations.
• Ability to promote an inclusive environment that reflects the diversity of students and employees.
• Excellent organizational, verbal, written, and listening skills.
• Strong computer skills, including Microsoft Office and web-based applications.

Nice-to-haves

• Master's degree preferred.
• Prior Bursar Office experience.
• Banner and Workday software experience.

Benefits

• Starting Salary Range: $65,000 - $75,000 annually (based on experience).