Director of Business Operations, Employee Experience

$276,500 - $276,500/Yr

Adobe - San Jose, CA

Full-time - Senior

San Jose, CA

Publishing Industries

About the position

The Director of Business Operations, Employee & Workplace Experience (EWE) at Adobe will play a pivotal role in shaping the operational framework of the Employee & Workplace Experience business. This position involves close collaboration with the VP of Employee & Workplace Experience and her leadership team to develop, manage, and implement key initiatives and processes that enhance strategic operations within a complex global HR Operations organization. The ideal candidate will possess a strong business acumen and operational intuition, acting as a motivational agent of change while demonstrating extraordinary program management skills. This role requires a hands-on approach to assess business needs, identify operational gaps, and transform challenges into prioritized, well-executed programs that drive value across the organization. In this dynamic and high-impact position, the Director will focus on building and managing the operational cadence for the Employee & Workplace Experience business, ensuring accountability and continuous process improvement. The role will involve working with the cross-Employee Experience (EX) Business Operations team to establish and drive initiatives across various time horizons, including weekly, quarterly, and annual strategic planning. The Director will also be responsible for driving business performance by preparing and reviewing quarterly progress towards achievements, providing updates to multiple levels within the organization, and serving as a thought partner to influence key senior partners. Additionally, the Director will provide programmatic support and ownership for key initiatives within EWE, ensuring clear and consistent communication of programs and processes in partnership with EX Communications. Building effective and trusting business relationships across the organization will be essential to support Adobe's strategic business direction, aligning resources with top priorities in service to the stated vision and strategy.

Responsibilities

• Build and manage the operational cadence for running the Employee & Workplace Experience business, driving accountability and continuous process improvement.
• Work with the cross-Employee Experience (EX) Business Operations team to establish and drive initiatives across several time horizons (weekly, quarterly, annually, and multi-year/strategic planning).
• Drive cadence for preparation and reviews for quarterly progress towards achievements, including quarterly communication updates to multiple levels within the organization.
• Serve as a thought partner, informing and influencing points of view of key senior partners.
• Drive and provide programmatic support, accountability, and ownership for key initiatives within EWE and with key partners across the EX organization.
• Partner with EX Communications to ensure clear and consistent roll-outs of programs and processes.
• Build effective, trusting business relationships across the organization to support Adobe's strategic business direction in alignment with Adobe's Core Values.
• Partner with Centers of Excellence and functional partners to drive initiatives, including alignment of resources to the top priorities in service to the stated vision and strategy.

Requirements

• 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders.
• BA or BS degree in a related field; HR experience is a plus.
• Excellent communication skills, written, verbal, and through tools like PowerPoint.
• Extraordinary ability to program manage across complex operations.
• Critical thinking skills to break sizable problems into small meaningful pieces and apply data to derive insights from metrics.
• Comfort with ambiguity, a can-do attitude, and attention to operational details.
• Ability to develop relationships and partnerships at all levels of the organization, exhibiting strong leadership and influencing skills.
• Ability to design, implement, and lead change management initiatives.
• Excellent meeting design and facilitation skills.
• Superb judgment and integrity, including excellent decision-making skills and a sense of urgency.

Nice-to-haves

• Experience in global, cross-functional, and collaborative environments.
• Familiarity with HR operations and employee experience initiatives.

Benefits

• Competitive salary range of $119,400 -- $276,500 annually based on location and experience.
• Short-term incentives in the form of the Annual Incentive Plan (AIP).
• Potential eligibility for long-term incentives in the form of a new hire equity award.
• Commitment to equal opportunity and affirmative action in hiring practices.