DIRECTOR OF BUSINESS OPERATIONS - SEMHC

Eskenazi Health - Indianapolis, IN

Full-time - Director

Indianapolis, IN

Hospitals

About the position

The Director of Business Operations at the Sandra Eskenazi Mental Health Center plays a crucial role in the implementation and coordination of operational changes aimed at meeting financial goals. This position is integral to the center's mission of providing comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Director will oversee clinical operations, staffing changes, policy and procedure modifications, and ensure compliance with regulatory requirements. The role emphasizes a strength-based, recovery-centered model of care, advocating for the vulnerable population of Marion County. In this capacity, the Director will proactively contribute to Eskenazi Health's mission of advocacy, care, teaching, and service. They will work collaboratively with the leadership team to set goals, make recommendations for program enhancements, and reallocate staffing resources as necessary. The Director will also conceptualize and develop initiatives aimed at improving consumer satisfaction and performance outcomes, establishing quality indicators for programs, and regularly assessing progress against these benchmarks. The Director will be responsible for ensuring that client care adheres to established best practices, continually assessing program efficiency, and making necessary adjustments to maximize productivity and profitability. This includes establishing and negotiating contracts, grants, and service agreements, as well as fulfilling internal and external reporting requirements to evaluate project success. Additionally, the Director will collaborate with the Financial Manager to conduct financial and operational analyses, ensuring alignment with clinical operations and compliance with regulatory agencies. They will also evaluate community and regional clinical needs to develop business opportunities and plans that address these needs, while establishing performance thresholds and systems for measuring and tracking clinical standards.

Responsibilities

• Implement and coordinate operational changes to meet financial goals.
• Oversee clinical operations, staffing changes, and policy modifications.
• Ensure compliance with regulatory agencies and best practices in client care.
• Develop and assess quality/outcome indicators for programs.
• Collaborate with the Financial Manager on financial and operational analysis.
• Establish and negotiate contracts, grants, and service agreements.
• Evaluate community and regional clinical needs to develop business opportunities.
• Conceptualize and develop consumer satisfaction and performance improvement initiatives.
• Manage multiple priorities and tasks in a high-stress environment.
• Lead staff in practicing the recovery model and applying clinical management skills.

Requirements

• Master's degree in Business Administration, Social Work, Psychology, Counseling, or Health Administration.
• Five years of clinical experience in a mental health setting.
• Two years of management/supervision experience.
• Advanced written and oral communication skills.
• Basic Microsoft Office Suite proficiency and data analysis skills.
• Ability to manage multiple priorities and tasks in a high-stress environment.
• Advanced problem-solving and team-building skills.

Nice-to-haves

• Experience in social entrepreneurship opportunities.
• Knowledge of current best practices in mental health care.
• Ability to identify and establish effective partnerships with internal and external agencies.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.