Director of Card Services

AutoPayPlus by U.S. Equity Advantage - Orlando, FL

Full-time - Senior

Orlando, FL

51-100 employees

About the position

The Director of Card Services at AutoPayPlus is a leadership role focused on improving and managing payment operations within a fintech environment. The position requires a strategic mindset to develop both short and long-term payment strategies that align with the company's business objectives. The ideal candidate will lead a high-performing team, manage vendor relationships, and ensure compliance with regulatory requirements while enhancing customer experience and driving revenue growth.

Responsibilities

• Develop a short and long-term payments strategy that aligns with the company's overall business objectives.
• Identify and lead the implementation of industry-leading payments solutions that enhance customer experience, reduce costs, and drive revenue growth.
• Manage vendor relationships with banks, payment processors, card manufacturers, and other key partners in coordination with the company's executive team.
• Serve as the internal lead for the implementation of new payments products and related processes.
• Lead the operational aspects of the company's debit and prepaid card programs, including serving as an escalation point for the company's customer and cardholder support teams.
• Lead the operational aspects of the Card Services processing activities.
• Work with partners (card networks, processors, and banks), partner dealers, and internal stakeholders to troubleshoot and resolve issues detected with the company's card programs and payment activities.
• Research and identify additional payment products to augment the company's overall products and services.
• Work in conjunction with Compliance to ensure that all AML and consumer protection regulatory compliance requirements are met.
• Provide periodic metrics and reporting to the executive management team regarding the performance of the company's payments products.

Requirements

• 10+ years of experience in payments operations with a sponsor bank, fintech, card processor, or card network (preferably Mastercard or Visa).
• Must include experience as a key member of a team launching or managing cards and payments products.
• 2+ years of tactical management experience.
• Proven track record of effectively leading payments operations and strategy.
• Deep understanding of payment systems, different payment methods, payment messaging, and transaction routing.
• Well-rounded understanding of compliance and risks surrounding payments products.
• Excellent collaboration, communication, and presentation skills.
• Undergraduate degree from an accredited university or extensive business management experience across a range of business disciplines.

Benefits

• 401(k) with Employer Matching
• 100% Company-Paid Health, Dental, and Vision Insurance for Employees
• Comprehensive Life Insurance Coverage
• Short- and Long-Term Disability Insurance
• Paid Vacation, Federal Holidays, and Sick Leave
• Casual Dress Code and Atmosphere
• Conveniently Situated Near the I-4 Ivanhoe Exit
• Employer-Funded Parking Facilities
• Daily Snack Table and Weekly Breakfast
• Off-Site Company Events for Team Building
• Complimentary Access to Our Debt-Reduction Service