Director of Casino Operations

Belle Of Baton Rouge Ca - Baton Rouge, LA

Full-time - Senior

Baton Rouge, LA

About the position

The Director of Casino Operations at Belle of Baton Rouge is a pivotal role responsible for overseeing the Gaming Department's operations, ensuring that all activities align with the company's strategic goals. This position requires a strong leader who can manage a team of Managers and Supervisors, providing direction, coordination, and evaluation of their performance. The Director will be tasked with planning, assigning, and directing work, as well as appraising performance, rewarding and disciplining employees, and addressing any complaints or problems that arise. A key aspect of this role is to maintain high standards of guest service, ensuring that both internal and external guests receive exceptional service at all times. In this role, the Director will participate in departmental meetings, set and maintain guest service standards, and ensure that team members adhere to these standards to create a favorable gaming experience. The Director will also be involved in formulating and administering Gaming Department policies, developing long-range goals and objectives, and maintaining accurate records, such as the slot file. Analyzing slot performance based on various factors, including location and cabinet style, is essential, as is meeting with slot machine vendors to order new machines and conversions based on thorough analysis and experience. The Director will develop and review analyses of activities, costs, operations, and forecast data to assess departmental progress towards goals. This includes analyzing financial reports and making necessary adjustments to improve efficiencies. The position also involves overseeing the department's budgets and ensuring compliance with the company's strategic business plan. Given the nature of the gaming industry, the Director must be knowledgeable about operating a 24-hour, 7-day-a-week operation and possess excellent organizational and leadership skills. Effective communication, both verbal and written, is crucial for interacting with employees, managers, clients, and the general public, including the ability to write reports and business correspondence. The Director will also need to assess operational, staffing, and fiscal needs while identifying and resolving administrative and employee issues, particularly in high-pressure situations.

Responsibilities

• Oversee the direct supervision of all Managers and Supervisors in the Gaming Department.
• Plan, assign, and direct work within the Gaming Department.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.
• Ensure consistent high-quality service to all team members and guests.
• Participate in formulating and administering Gaming Department policies and developing long-range goals and objectives.
• Maintain the slot file and ensure all data is up-to-date and accurate.
• Oversee analysis of Slot Performance according to location, cabinet style, and theme.
• Meet with slot machine vendors and order new slot machines and conversions based on analysis and experience.
• Develop and review analysis of activities, costs, operations, and forecast data to determine department progress towards stated goals and objectives.
• Analyze departmental financial reports and implement adjustments to improve efficiencies.
• Administer the department according to the company's strategic business plan.
• Oversee Slot and Table Games Contracts; monitor, review, and submit for execution.
• Responsible for overseeing the department's budgets.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university.
• Eight to ten years of direct gaming experience or a combination of education, skills, and experience.
• Knowledge of principles and practices of general business administration, including personnel practices and employment law, budgeting, general accounting, and fiscal management practices.
• Skills in assessing operation, staffing, and fiscal needs.
• Skill in identifying and resolving administrative and employee problems under stressful situations.
• Excellent organizational and leadership skills.
• Skills in effectively communicating verbal and written information to employees, managers, clients, customers, and the general public.

Benefits

• Tuition reimbursement
• Paid time off
• 401(k) matching
• Comprehensive health packages, including a free option for Full-time Team Members