Chartwell Hospitality - Franklin, TN
posted 3 months ago
The Director of Catering and Event Management at Franklin Marriott Cool Springs is a pivotal leadership role responsible for overseeing the catering sales and event management team. This position requires a highly motivated and detail-oriented individual who can effectively lead a team while achieving financial and budget goals for the catering department. The director will engage in active selling strategies to solicit and close local, group, and association business, ensuring the hotel meets its revenue targets. The role involves daily management of the catering and event management team, fostering employee relations, and ensuring high levels of guest satisfaction. In this role, the director will provide day-to-day leadership to the on-property catering sales and event planning team. They will manage and direct the catering sales managers to achieve hotel revenue goals by proactively targeting high-value accounts and implementing effective sales strategies. The director will interact with various stakeholders, including guests, clients, vendors, and other hotel departments, to monitor and enhance guest satisfaction. The director will also be responsible for managing the hotel's catering sales efforts, including local and group/convention business. This includes soliciting and booking local catering business, developing group business, and managing catering sales revenue and operation budgets. The director will prepare all event documentation, coordinate with sales and property departments, and ensure consistent, high-level service throughout all phases of property events. They will recognize opportunities to maximize revenue through upselling and enhancements, manage group room blocks, and act as a liaison between salespersons and customers throughout the event process. Additionally, the director will forecast group sleeping rooms and event revenue, review billing and payments with clients, and handle guest issues as they arise.