Director of Clinic Operations Cardiovascular Services

Baylor Scott & White Health - Dallas, TX

Full-time - Manager

Dallas, TX

1,001-5,000 employees

Hospitals

About the position

The Director of Clinic Operations for Cardiovascular Services at Baylor Scott & White Health is responsible for overseeing the daily operations of clinics and ambulatory care facilities. This role ensures high-quality patient care and efficient service delivery while adhering to financial, regulatory, and community objectives. The director leads the development and implementation of clinic plans, policies, and initiatives, and collaborates with senior leadership to align operations with overall organizational strategies.

Responsibilities

• Directs clinic operations for assigned area of responsibility for BSWH.
• Recommends and implements strategic and operational plans and priorities for the clinic practices aligned to BSWH overall business objectives.
• Leads all aspects of clinic operations, assigning work, organizing resources, resolving customer escalations, and assessing service delivery to provide quality patient care and high customer satisfaction.
• Develops, reviews, and implements clinic policies, procedures, and programs for assigned area of responsibility.
• Identifies and implements operational improvements and best practices such as workflow changes, technology and automation, metrics, reporting, and other tools to improve clinical outcomes and ensure a high level of customer satisfaction.
• Leads external vendor management relationships and negotiates vendor contracts in accordance with system policy.
• Collaborates with senior leadership and appropriate stakeholders to propose and develop new clinic site plans and programs including design, construction, and clinic set-up.
• Serves as a liaison between clinic and local hospital administration in achieving strategic alignment.
• Drives practice growth including recruitment, training and onboarding of physicians and advanced practitioners.
• Ensures all practices are compliant with applicable legal and regulatory requirements impacting clinic operations.

Requirements

• Bachelor's degree in business, health care administration, or related field preferred; Master's degree preferred.
• 3+ years of experience in management of clinic operations, hospital operations, or related area.
• Experience in a leadership role preferred.
• Experience working with physicians and other medical providers is preferred.
• Excellent interpersonal skills and the ability to handle difficult people and situations.
• Knowledge and experience with the principles and practical applications of healthcare operations management.
• Excellent written and verbal skills are required.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1