Director Of Clinical Operations - Hospice

Hospice Home Care - Monticello, AR

Full-time - Manager

Monticello, AR

Ambulatory Health Care Services

About the position

The Director of Clinical Operations is responsible for overseeing the overall direction of hospice clinical services. This role involves establishing, implementing, and evaluating goals and objectives that align with the organization's standards of quality and philosophy. The Director plays a crucial role in ensuring the delivery of high-quality hospice care to patients and their families.

Responsibilities

• Coordinates and oversees all direct and indirect patient services provided by clinical personnel.
• Provides guidance and counseling to coordinators and Clinical Supervisors to improve hospice care services.
• Assists Clinical Supervisors in managing clinical teams and planning.
• Acts as the Executive Director/Administrator in their absence, with the authority to make decisions on their behalf.
• Helps in assessment, planning, implementation, and evaluation of patient and family/caregiver care.
• Assists in the preparation and administration of the organization's budget.
• Interprets operational indicators to detect changes in census and volume that could impact staffing and revenues.
• Evaluates performance of Clinical Supervisors and assists them in developing evaluation skills for clinicians.
• Hires, evaluates, and terminates organization personnel.
• Conducts annual evaluations on clinicians, or more frequently if indicated.
• Oversees the maintenance of patient clinical records and statistics for evaluation and reporting.
• Ensures compliance with local, state, and federal laws regarding clinical records.
• Maintains adequate inventory supplies and equipment for patient services.
• Develops and implements orientation programs for new personnel.
• Plans and implements in-service and continuing education programs for personnel.
• Assists in evaluating organization performance via performance improvement programs and reviews.
• Ensures quality and safe delivery of hospice services.
• Assists in developing organization goals and administering policies and procedures.
• Stays informed about changes in nursing and hospice care and shares information with personnel.
• Promotes hospice referrals in the healthcare community.

Requirements

• Registered nurse with current licensure to practice professional nursing in the State.
• Bachelor's degree in Nursing from an accredited program preferred.
• Three years of management experience preferred.
• Experience in a hospice or related healthcare organization.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Excellent observation, verbal, and written communication skills.
• Knowledge of business management, governmental regulations, and CHAP standards.

Benefits

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts