DIRECTOR OF CLINICAL OPERATIONS - HOSPICE

Adoration Home Health & Hospice - Carmel, IN

Full-time - Senior

Carmel, IN

Ambulatory Health Care Services

About the position

The Director of Clinical Operations at Adoration Home Health and Hospice is a pivotal role responsible for overseeing the overall direction of hospice clinical services. This position involves establishing, implementing, and evaluating goals and objectives for hospice services that align with the organization's standards of quality and contribute to its overall philosophy. The Director will coordinate and oversee all direct and indirect patient services provided by clinical personnel, ensuring that the highest standards of care are maintained. This role requires a strong focus on improving all aspects of hospice care services through guidance and counseling to coordinators and Clinical Supervisors. In addition to managing clinical teams, the Director will step in as the acting Executive Director/Administrator in their absence, holding the authority to make critical decisions on behalf of the organization. The Director will assist in the assessment, planning, implementation, and evaluation of patient and family/caregiver care, providing support to clinical personnel as needed. Budget preparation and administration will also fall under the Director's responsibilities, along with interpreting operational indicators to monitor changes in patient census and staffing needs. The Director will evaluate the performance of Clinical Supervisors and assist them in developing their skills in evaluating clinician performance. This role includes hiring, evaluating, and terminating personnel, conducting annual evaluations, and ensuring compliance with local, state, and federal laws regarding clinical records and personnel licensure. The Director will also be responsible for maintaining adequate inventory supplies and equipment for patient services, developing orientation programs for new personnel, and planning continuing education programs to meet the training needs of the organization. Overall, the Director of Clinical Operations plays a crucial role in ensuring the quality and safe delivery of hospice services, promoting hospice referrals within the healthcare community, and contributing to the development of organizational goals and policies.

Responsibilities

• Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
• Provides guidance and counseling to coordinators and Clinical Supervisors to assist them in continually improving all aspects of hospice care services.
• Assists Clinical Supervisors in managing clinical teams and planning.
• Acts as the Executive Director/Administrator in their absence, vested with authority to act on their behalf.
• Provides help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
• Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
• Evaluates performance of Clinical Supervisors and assists them in developing skills in evaluating clinician performance.
• Hires, evaluates, and terminates organization personnel.
• Conducts annual evaluations on clinicians, or more frequently if indicated.
• Oversees the maintenance of patient clinical records, statistics, reports, and records for evaluation and reporting of organization activities.
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
• Develops, implements, and evaluates the orientation program for new organization personnel.
• Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews.
• Assures the quality and safe delivery of hospice services provided through the organization.
• Assists in the development of organization goals and administers organization policies and procedures.
• Ensures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance with CHAP Home Care standards.
• Stays informed about changes in the field of nursing and hospice care, sharing information with appropriate organization personnel.
• Promotes hospice referrals in the health care community.

Requirements

• Registered nurse in the State with current licensure to practice professional nursing in the State.
• Bachelor's degree in Nursing from an accredited program by the National League for Nursing preferred.
• Three years of management experience preferred.
• Experience in a hospice or related health care organization.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Excellent observation, verbal, and written communication skills.
• Knowledge of business management, governmental regulations, and CHAP standards.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Life insurance