Director of Clinical Operations (NP, DNP, or MSN)

Personalized Health Partners - Dayton, OH

Full-time - Senior

Dayton, OH

About the position

The Director of Clinical Operations (DCO) at Personalized Health Partners is responsible for overseeing the delivery of high-quality primary care in a person-centered care model, particularly for seniors and residents in various healthcare settings. This role involves managing clinical operations, staff, and resources, ensuring compliance with regulations, and fostering a positive customer experience. The DCO will work closely with facility leadership and be actively involved in the field to ensure adequate NP coverage and quality care delivery.

Responsibilities

• Ensure the delivery of high-quality patient care and compliance with regulations and standards.
• Provide ongoing performance feedback and coaching to employees, including disciplinary actions when necessary.
• Identify educational needs and collaborate with educators to develop and implement training programs.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans for improvement.
• Maintain compliant documentation within the electronic medical record (EMR) software.
• Develop relationships with key stakeholders within skilled nursing facilities (SNFs).
• Support strategic initiatives regarding value-based care.
• Foster high customer satisfaction and retention through excellent customer experience.
• Practice ethically and in accordance with professional standards and board certification.
• Collaborate with the leadership team at facility DCOs and ensure adequate NP coverage.

Requirements

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate.
• National certification from AANP or ANCC.
• Active, unrestricted state license/s and ability to obtain licensure in additional states as needed.
• Active DEA license.
• US work authorization.
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice settings.
• Ability to work in a flexible environment and schedule.
• Passion for providing healthcare to senior and low-income populations.

Nice-to-haves

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice settings.
• Training or clinical experience in geriatrics.
• 3+ years clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10, and HCC (Hierarchical Condition Categories).
• Experience or training in a metrics-driven healthcare model.
• Openness to professional development through training and certifications.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living, and/or skilled nursing settings.
• Experience in outpatient primary care settings.

Benefits

• Competitive salary range of $128K - $162K per year.
• Opportunities for professional development and training.