Director of Clinical Operations (NP, DNP, or MSN)

Personalized Health Partners - Akron, OH

Full-time - Senior

Akron, OH

About the position

The Director of Clinical Operations (DCO) at Personalized Health Partners is responsible for overseeing the delivery of high-quality primary care in a person-centered care model, particularly for seniors in various healthcare settings. This role involves managing clinical operations, staff, and resources, ensuring compliance with regulations, and fostering a positive customer experience. The DCO will work closely with the leadership team and be actively involved in the field to ensure adequate NP coverage and quality care delivery.

Responsibilities

• Ensure the delivery of high-quality patient care and compliance with regulations and standards.
• Provide ongoing performance feedback throughout the year and coach employees in disciplinary matters.
• Identify educational needs and collaborate with educators to develop and implement training.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans to improve them.
• Maintain appropriate and compliant documentation within EMR software.
• Develop relationships with key stakeholders within skilled nursing facilities (SNFs).
• Support strategic initiatives regarding value-based care.
• Provide an excellent customer experience to foster high customer satisfaction and retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Collaborate with the leadership team at facility DCOs and ensure adequate NP coverage to meet resident care needs.

Requirements

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate.
• National certification of AANP or ANCC.
• Active, unrestricted state license/s.
• Ability to obtain licensure in additional states as requested.
• Active DEA license.
• US work authorization.
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice setting.
• Ability to work in a flexible environment and schedule.
• Passionate about providing healthcare to senior and low-income populations.

Nice-to-haves

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice setting.
• Training or clinical experience in geriatrics.
• 3+ years clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10, and HCC (Hierarchical Condition Categories).
• Experience or training working in a metrics, results-driven healthcare model.
• Open to professional development through training and obtaining certifications.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living, and/or skilled nursing settings.
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals.
• Training or experience in outpatient primary care setting.