Director of Clinical Operations

$10,500 - $10,500/Yr

California State University - Sacramento, CA

Full-time - Manager

Sacramento, CA

5,001-10,000 employees

Educational Services

About the position

The Director of Clinical Operations at California State University, Sacramento, is a pivotal role responsible for the comprehensive management and supervision of all operations within the Student Health & Counseling Services (SHCS). Reporting directly to the Senior Associate Vice President of SHCS, the Director ensures that the clinic delivers high-quality services that adapt to the evolving needs of the student population. This position encompasses a wide range of responsibilities, including administrative oversight of various health services such as urgent care, primary care, radiology, laboratory services, and immunization clinics. The Director also plays a crucial role in the integration of health information management and billing processes, while providing clinical input for sports medicine and athletic training services. In addition to operational management, the Director is tasked with fiscal oversight, collaborating closely with the Budget Analyst and Senior AVP to manage the annual budget effectively. This includes working alongside the Medical Director, Counseling Director, and other key personnel to ensure the optimal use of financial resources. The Director is also responsible for maintaining compliance with accreditation standards set by the Accreditation Association for Ambulatory Health Care (AAAHC) and ensuring adherence to all relevant state and federal regulations, including HIPAA and laboratory standards. Other essential duties include risk management, procurement, and the assessment of programs and services, as well as maintaining the integrity of the electronic health record system. The Director is expected to foster a professional practice model that promotes collaboration and data utilization for both clinical and administrative operations. This role requires strong leadership skills to supervise a diverse, multidisciplinary staff and to communicate effectively with both internal and external stakeholders. The Director must embody a customer service philosophy that prioritizes the needs of students and staff alike, while also being adept at preparing and reviewing reports and understanding collective bargaining agreements. The position is exempt from overtime compensation and is classified as a full-time management role, with a work schedule typically from Monday to Friday, 8 AM to 5 PM, though hours may vary based on operational needs.

Responsibilities

• Manage day-to-day operations of the Student Health & Counseling Services clinic.
• Provide leadership to ensure quality service delivery to the student population.
• Oversee administrative functions including urgent care, primary care, radiology, and laboratory services.
• Ensure fiscal management of the annual budget in collaboration with the Budget Analyst and Senior AVP.
• Maintain compliance with accreditation standards and state and federal regulations.
• Supervise a diverse, multidisciplinary staff and promote a collaborative work environment.
• Support the integration of health information management and billing processes.
• Assist with clinical input for sports medicine and athletic training services.
• Conduct assessments of programs and services to ensure quality and efficiency.
• Maintain the integrity of the electronic health record system.

Requirements

• Master's degree or higher, licensed in California as a Registered Nurse or Nurse Practitioner/Physician Assistant.
• 7 years of progressive management experience in a healthcare setting.
• Thorough knowledge of administration, organizational development, and personnel management.
• Experience in accreditation, strategic planning, budgeting, and facilities management.
• Excellent understanding of medical facility management, preferably in an ambulatory care or college health environment.
• Strong leadership skills to supervise a diverse staff.
• Ability to perform independently and in solution-oriented ways.
• Positive customer service philosophy for internal and external constituents.
• Excellent verbal and written communication skills.
• Experience with electronic medical records system management.
• Current ACLS and BLS certification.

Nice-to-haves

• Ten or more years of experience in a management role in a large healthcare or ambulatory care setting.
• Expertise in using data for monitoring and improving operations and quality of care.
• Emergency Management Training.

Benefits

• Comprehensive health insurance coverage.
• Dental and vision insurance.
• Retirement savings plan with employer matching.
• Paid holidays and vacation time.
• Professional development opportunities.
• Flexible work hours based on operational needs.