Director of Clinical Services- RN

Serenity Hospice - an Addus family company - Mount Angel, OR

Full-time - Manager

Mount Angel, OR

About the position

The Director of Clinical Services at Serenity Hospice Leadership is responsible for overseeing the clinical operations of the hospice program in Salem, OR. This role ensures compliance with Medicare, Medicaid, and other regulatory guidelines while providing exceptional service to patients and families. The position involves managing staff, monitoring business operations, and facilitating effective communication within the team.

Responsibilities

• Ensures that care is provided in accordance with Medicare, Medicaid, Federal and state guidelines.
• Ensures that all direct care clinical staff are assigned appropriately.
• Monitors business operations to ensure financial stability.
• Monitors operational progress toward accomplishing operational and strategic goals.
• Establishes and maintains effective, open channels of communication.
• Ensures adequate and appropriate staffing and staff supervision.
• Ensures complete, appropriate, and adequate staff development, including orientation, in-service, continuing education, competency testing, and quality assessment performance improvement.
• Responsible for the management of the hospice program in matters of clinical operation.
• Demonstrates exceptional service to patients, families, referral sources, co-workers, and other customers.
• Assists team members as needed to ensure that this level of service is consistently provided.
• Active participant in receiving case referrals.
• Reviews available patient information related to case, including home visits, to determine hospice/home care needs.
• Assigns appropriate hospice personnel to case as needed.
• Conferences with Medical Director regarding any questions about an individual's eligibility for services.
• Ensures that Interdisciplinary Group (IDG) meetings are regularly conducted, and records maintained.
• Attends IDG meetings to facilitate coordination of care and discussion of interdisciplinary group involvement.

Requirements

• Graduate from an accredited registered nursing program.
• One year hospice experience required.
• Two years healthcare management experience required.
• Good knowledge of hospice Medicare, Medicaid, State and Federal guidelines.
• Maintains a current CPR certification.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Nice-to-haves

• BSN preferred.

Benefits

• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Bonus Eligible
• Hospice Certification benefit and salary increase
• Merit Increases
• Employee Discount Programs