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PRIORITY WASTE RESOURCES LLC - Clinton Township, MI
posted about 2 months ago
Full-time - Mid Level
Clinton Township, MI
About the position
The Director of Collections at Priority Waste Resources LLC is a full-time, on-site role responsible for overseeing the billing processes and managing collections activities. This position focuses on resolving payment issues, ensuring accurate invoicing, and developing strategies for process improvements. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Responsibilities
- Oversee billing processes and manage collections activities.
- Resolve payment issues and ensure accurate invoicing.
- Research errors that may have led to inaccurate reporting of debts.
- Utilize conflict resolution and negotiation skills to overcome obstacles to collecting payment.
- Develop and implement strategies to improve collection processes and maximize revenue.
- Review account history and financial information to identify patterns for debt recovery.
- Manage multiple accounts and develop plans to collect overdue payments.
- Contact customers to establish payment plans and negotiate settlement agreements.
- Handle customer inquiries and disputes, providing customer service assistance.
- Present action plans and recommended strategies to Senior Leadership.
- Prepare and analyze reports to identify trends in collections activity.
- Communicate with customers to keep them informed of collection activity.
Requirements
- Bachelor's degree in Business Administration or related field.
- 5+ years of experience in collections and customer service preferred.
- Experience in Collections Management.
- Ability to work effectively in a fast-paced environment and independently while multi-tasking.
- Excellent communication, negotiation, and problem-solving skills.
- Knowledge of collection laws and regulations.
- Strong organizational and time management skills.
- Proficiency with data manipulation and database querying to update and generate reports.
