Director of Community Management Marketing

Akkodis - Austin, TX

Full-time - Senior

Austin, TX

Administrative and Support Services

About the position

Modis is currently seeking exceptional candidates for a full-time Director of Community Management and Marketing position in Austin, TX. This role is pivotal as it will define the current and future state of social media and marketing for the company. The ideal candidate will have a proven track record of at least 8 years in a leadership or management role, specifically in social media, marketing, community engagement, and public relations. We are looking for energetic, sharp, and talented individuals who are subject matter experts in social media community engagement initiatives. If you possess the necessary skills and experience, we encourage you to apply for this exciting opportunity. As the Director of Community Management, you will be responsible for the day-to-day management and development of Community Managers. You will lead the development, implementation, and ongoing optimization of community strategies, ensuring they align with overall brand strategies. Your role will involve evaluating third-party tools and industry trends within relevant social channels, collaborating with Strategy Directors to develop cross-brand strategies, and presenting community strategies, insights, and optimization plans to clients. You will also be the face of the agency to the industry, ensuring that community strategies are effectively communicated and executed. In this position, you will develop plans for optimizing and evolving community efforts across multiple brands, ensuring that client goals and objectives are met. You will work closely with various teams, including sales, product management, and marketing, to ensure a cohesive approach to community engagement. Your ability to think strategically about how to market to the community and enhance accessibility through social media platforms will be crucial to your success in this role.

Responsibilities

• Leads day-to-day management and development of Community Managers
• Responsible for the development, implementation, and ongoing optimization of community strategies
• Evaluates third-party tools and industry trends within relevant social channels
• Collaborates with Strategy Directors to develop cross-brand strategies and agency POVs for emerging social media platforms
• Presents community strategies, insights, and optimization plans to clients
• Develops plans for optimizing and evolving community efforts across multiple brands
• Ensures community strategies are aligned with overall brand strategies
• Collaborates with other agency Directors to ensure overall client goals and objectives are met
• Acts as the face of the agency to the industry

Requirements

• A minimum of 7 years experience managing online communities for leading consumer brands
• 8+ years experience in consumer-facing marketing (agency experience a plus)
• Proven ability to articulate social media strategies and best practices; experience writing for a marketing or social media blog is a plus
• Extensive knowledge of current and emerging social channels
• Strong knowledge of social media best practices (and worst practices)
• Exceptional written and verbal communication skills
• An obsessive attention to detail
• Strong understanding of audience targeting/messaging
• Proven track record of success using social media as a marketing tool
• Thought-leader in the social media community
• Understanding of how business objectives translate into marketing objectives to drive ROI
• Strong research and analytical skills to back up data-driven business decisions
• Proven ability to manage and lead a team
• Bachelor's Degree required or MBA preferred