Director of Consumer Lending, Indirect

Andrews Federal Credit Union - Chantilly, VA

Full-time - Director

Chantilly, VA

Credit Intermediation and Related Activities

About the position

The Director of Consumer Lending, Indirect is responsible for managing and directing the Consumer Lending Operations for Andrews Federal Credit Union. This role involves overseeing the operations of the Consumer Lending Department, ensuring compliance with policies and regulations, and optimizing loan production processes. The director will lead a team of originators, servicers, and processors, while maintaining effective communication with members and strategic partners to ensure quality loan applications and services.

Responsibilities

• Manage and direct Consumer Lending Operations for the Credit Union.
• Organize and direct the operations of the Consumer Lending Department including policies, procedures, compliance, and budget.
• Evaluate and coach a team of originators, servicers, and processors.
• Monitor the legal, regulatory, and competitive environment of consumer lending.
• Manage consumer lending pipeline and processes for timely and accurate loan processing and decisions.
• Develop loan operations production tactics to meet organizational goals.
• Establish key performance measures for loan production and quality.
• Optimize loan production process cycle time.
• Coordinate loan activities between stateside and overseas branches.
• Design and implement internal operating policies and controls for safety of credit union assets.
• Monitor compliance with established loan policy and guidelines.
• Administer loan origination system to manage pipeline and improve coordination.
• Manage GAP, Credit Life and Disability, and Collateral Protection programs.
• Compile and report monthly departmental loan and statistical data.
• Direct servicing of consumer loans including lien perfection and release, credit reporting, and loan documentation.
• Manage relationships with examiners, auditors, legal counsel, and other credit unions.
• Review vendor products for compliance with lending guidelines.
• Develop employee knowledge and skills through coaching and mentoring.
• Integrate consumer lending plans with organizational strategy for profitability.
• Manage budget and resource allocation issues including forecasting and variance analysis.
• Build effective inter-departmental coordination and support.
• Document and resolve performance issues.
• Understand and adhere to regulatory compliance and Andrews Federal policies.

Requirements

• Undergraduate degree in Business, Accounting, Finance, or a related field, or equivalent training/experience required.
• 3-5 years of experience in consumer lending operations.
• Working knowledge in underwriting, processing, closing, and servicing consumer loans.
• Knowledge of applicable laws and regulations related to lending including REG B, ECOA, FCRA, and Reg Z.
• Strong PC skills including word processing and spreadsheets.
• Strong technical, quantitative reasoning, problem solving, organization, decision-making, and administrative skills.
• Excellent organizational, mathematical, verbal, and written communication skills.
• Exceptional staff and member relation skills.

Nice-to-haves

• Prior sales experience preferred.