Director of Creative Operations & Production

$238,900 - $238,900/Yr

Chime - San Francisco, CA

Full-time - Senior

San Francisco, CA

Credit Intermediation and Related Activities

About the position

Chime's mission is to unite everyday people to unlock their financial progress. By reimagining what banking can be, we're empowering millions of everyday people to take control of their finances. We're proud to be the #1 most loved banking app, and believe that basic banking services should be helpful, easy, and free. We offer better banking products and services by addressing the fundamental misalignment in the industry between what's good for banks and what's good for consumers. We want to profit with our members, not from them. Chime's Creative Operations team powers and enables our in-house creative team with the time, space, and resources they need to create work that inspires our members, influences culture, while driving creative effectiveness across Chime's marketing programs. We are hiring for a Director of Creative Operations to lead our creative operations and production team, responsible for synchronizing creative projects across various marketing functions delivering operational and process excellence. This role will ensure a streamlined project management process for our creative work, you will be an organizing master, aligning resources, managing deadlines, while fostering an environment of creativity that is aligned to our business goals. In this role, you will be expected to implement the end-to-end creative enablement process that reports on utilization, capacity, volume, and velocity of our in-house creative team. You will establish the best tools, platforms, and resources needed to optimize our creative process. You will lead the quarterly creative resourcing planning with the senior leaders and creatives to align creative resourcing to key business initiatives and BAU workstreams. You will orchestrate creative resourcing (internal and external), creative workflows, processes, and technology of creative capabilities; creating seamless creative workflow from inception to final delivery. You will streamline complex processes and reduce bottlenecks to enable efficient production of creative at high velocity. You will lead and manage the brand OPEX budget, ensuring that resources and budget are allocated effectively to meet strategic goals within budget. Continually implement tools and processes that enable consistent brand experience, while managing the resources to activate our marketing programs. You will manage external agency resources to deliver on our marketing programs within deadline and budget constraints. You will also manage a team of operational and production specialists and agencies to assign, prioritize, and execute world-class work.

Responsibilities

• Implement the end-to-end creative enablement process that reports on utilization, capacity, volume, and velocity of the in-house creative team.
• Establish the best tools, platforms, and resources needed to optimize the creative process.
• Lead the quarterly creative resourcing planning with senior leaders and creatives to align creative resourcing to key business initiatives and BAU workstreams.
• Orchestrate creative resourcing (internal and external), creative workflows, processes, and technology of creative capabilities; creating seamless creative workflow from inception to final delivery.
• Streamline complex processes and reduce bottlenecks to enable efficient production of creative at high velocity.
• Lead and manage the brand OPEX budget, ensuring that resources and budget are allocated effectively to meet strategic goals within budget.
• Continually implement tools and processes that enable consistent brand experience, while managing the resources to activate marketing programs.
• Manage external agency resources to deliver on marketing programs within deadline and budget constraints.
• Manage a team of operational and production specialists and agencies to assign, prioritize, and execute world-class work.

Requirements

• 10+ years of experience managing high performing teams within a fast-paced tech environment and/or agency experience, managing large production budgets.
• 7+ years of direct teams and people management experience.
• 5+ years in activating operational rigor and process against creative work in-house or through agency partners.
• Proactive, detail-oriented go-getter that makes things happen.
• Ability to adapt to changing priorities and manage change effectively.
• Strong problem-solving skills, with the ability to break down complex problems into simple steps and actions.
• Strong verbal and written communication skills with the ability to negotiate and resolve conflicting priorities with cross-functional stakeholders.
• BS or BA in marketing or equivalent experience.

Nice-to-haves

• Experience in the financial technology sector.
• Familiarity with creative project management tools and software.
• Experience in budget management and financial planning.

Benefits

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Take Care of Yourself Days
• 1% of your time off to support local community organizations of your choice
• Mental health support with therapy and coaching through Modern Health
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with fellow Chimers, including cooking classes, guided meditations, music festivals, and more.