Director of Customer Success Management

About the position

Striim is looking for a passionate, driven, and customer-focused Director of Customer Success Management to join our team. In this role, you will be the primary point of contact for our customers, helping them maximize the value of the Striim platform. This role aligns closely with customers to ensure smooth onboarding, adoption, and ongoing success with the Striim product suite, driving customer satisfaction and retention.

Responsibilities

• Guide customers through the onboarding process, ensuring successful deployment of Striim’s platform.
• Work with customers to understand their business needs and assist them in using Striim effectively for their use cases.
• Build and maintain strong relationships with key members of our customers to ensure continued alignment to strategic business value.
• Serve as the voice of the customer internally, sharing feedback to drive product enhancements.
• Drive customer satisfaction through regular check-ins, proactive outreach, and identifying opportunities to deliver additional value.
• Reduce churn by ensuring customers realize ongoing success with Striim’s platform.
• Monitor customer health and success, including Striim usage, engagement, and outcomes.
• Partner with the Sales teams to ensure contract renewals and drive upsell opportunities based on the customer's evolving needs.
• Proactively address and resolve any customer concerns or challenges in a timely and effective manner, working closely with Support, Product, and Engineering teams as needed.

Requirements

• 10+ years' proven experience in a Customer Success or Account Management role, preferably within the software, SaaS, or data integration industries.
• Strong understanding of data integration, streaming analytics, or related technologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to effectively manage multiple customer relationships and priorities.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience with customer success tools or platforms (e.g. Salesforce) is a plus.
• Technical aptitude with the ability to quickly learn new software products and concepts.
• Bachelor’s degree in business, computer science, or a related field (preferred).
• Data integration and Cloud Experience: Azure and GCP (Critical), snowflake, databricks, data warehousing.
• Open to travel: 30-50%.

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
• Retirement plan (401K)
• Paid Time Off (Vacation, Sick & Public Holidays)
• The chance to contribute to and shape an upbeat, fully engaged culture