Director of Customer Success Specialist

$232,400 - $345,800/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Director of Customer Success Specialists at Amazon Web Services (AWS) is a strategic leadership role focused on driving end-user adoption of business applications through direct customer engagement and partnerships. This position involves defining the vision, strategy, and execution roadmap to enhance customer satisfaction and success, particularly for high-value clients. The role requires a deep understanding of customer needs, effective communication with senior stakeholders, and the ability to influence organizational priorities to deliver exceptional outcomes.

Responsibilities

• Serve as a strategic leader driving end-user adoption of business applications portfolio with customers and partners.
• Work directly with significant and strategic customers to understand their needs and challenges.
• Identify, prioritize, and tackle complex, high-impact problems for customers.
• Communicate complex ideas and recommendations effectively to executive and senior-level stakeholders.
• Drive ambitious organizational priorities and shape long-term business and technology direction with a focus on customer satisfaction.
• Simplify processes to increase productivity and effectiveness of teams in service of customers.
• Lead global education and enablement efforts for the customer success management community.

Requirements

• 10+ years of experience in Global Sales and Business Development Leadership.
• Experience in SaaS-based customer success and adoption leadership.
• Strong business acumen and financial modeling skills.
• Proven expertise in leading large, complex, cross-functional initiatives.
• BA/BS degree required.

Nice-to-haves

• Adept at leveraging data and analytics for customer insights and strategic decision-making.
• Outstanding interpersonal and leadership abilities with a track record of developing high-performing global teams.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments as part of total compensation package.
• Comprehensive medical, financial, and other benefits.