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Director of Customer Success
Findigs - New York, NY
posted 3 days ago
About the position
Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We're making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision. The Customer Success team at Findigs is dedicated to ensuring our property manager clients thrive using our platform. We build strong relationships, offer strategic support, and help our customers unlock the full value of our products. As a small, high-impact team, we're passionate about delivering success for every client. With our recent Series B funding and expanding market presence, we're entering an exciting phase of growth-and we need exceptional people to help us scale while keeping customers at the center of everything we do.
Responsibilities
- Manage the Customer Success team; Provide regular coaching, set goals, and create development plans to elevate performance.
- Serve as the escalation point for CSMs and stakeholders and act as Findigs' leadership presence and support with customers as and when necessary.
- Provide high level oversight of the creation and delivery of training, resources, and support materials to enhance customer education and product usage as well as aid them in achieving their goals.
- Support the onboarding process to drive customers from signed contract to launch, as well as facilitate ongoing client training as required.
- Create and work with the team to conduct business reviews to track performance, present the product roadmap for feedback and new product adoption.
- Act as the voice of the customer within Findigs, gathering feedback from your team and customers to provide actionable insights for our Product and Engineering teams.
- Identify opportunities for expansion within your portfolio and help drive customer evangelism: referrals, case studies, etc. from your portfolio.
Requirements
- BA/BS degree or comparable practical working experience
- Direct experience in the Property Management industry, ideally in the tenant screening, income verification or fraud prevention spaces.
- 7+ years of experience in customer success, account management, or a related field, with at least 3+ years in a management position
- Strong leadership and relationship-building skills, with the ability to inspire and develop a team
- Proven track record of managing Enterprise customer accounts
- Strong experience collaborating cross-functionally including technical teams- communication between internal stakeholders is crucial for success in this role
- Experience with customer success platforms and tools, such as Salesforce
- Organized and detailed oriented
Benefits
- Competitive base salary + Pre-IPO equity + Benefits
- Unlimited paid time off - a minimum of two weeks required
- Mental health Fridays once a month
- 100% healthcare coverage
- 401k matching up to 5%
- Monthly gym stipend
