Director of Customer Success
Avidxchange•Charlotte, NC
390d
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About The Position
The Director of Customer Success at AvidXchange is responsible for defining and implementing operational metrics, driving key initiatives, and continuously improving processes to enhance customer retention, satisfaction, and growth. This role oversees a team of Customer Success Managers and is pivotal in creating and executing customer success programs aligned with industry best practices and business goals. The ideal candidate is an experienced leader with a strong background in customer success, capable of managing high-performing teams and implementing impactful strategies in a SaaS environment.
