Corpay - Brentwood, TN
posted about 1 month ago
Full-time - Senior
Brentwood, TN
Personal and Laundry Services
About the position
The Director of Customer Success at Corpay is responsible for overseeing all aspects of Account Management and Channel Partner Enrollment related to virtual card and multi-card payment solutions. This role involves leading a team of approximately 60 individuals, focusing on customer satisfaction, process improvement, and revenue generation. The successful candidate will work in a hybrid environment, collaborating closely with various departments to enhance customer experience and operational efficiency.
Responsibilities
- Lead, manage, and mentor managers and leads to maximize their potential and professional growth.
- Assist in developing performance plans for teams and monitor achievement of goals.
- Formulate and implement long and short-range plans, policies, and programs to support innovation and excellent customer experience.
- Benchmark, analyze, report on, and make recommendations for the growth of customer success operations.
- Direct or coordinate strategic, financial, or budget activities to increase efficiency and drive innovation.
- Review financial information, sales reports, and team metrics to measure goal achievement and identify areas for improvement.
- Partner with Engineering, Sales, Operations, and Inside Sales to enhance customer experience.
Requirements
- 11+ years of experience in sales and customer service roles.
- Strong knowledge of computer hardware and software, including CRM tools like Salesforce.
- Proven leadership skills with the ability to engage, influence, and motivate teams.
- Experience in strategic planning, resource allocation, and human resources modeling.
- Exceptional problem-solving skills and ability to drive win-win solutions.
- Demonstrated success in building strategic customer relationships.
Nice-to-haves
- Experience in a highly technical organization with a focus on customer success and sales.
- Advanced experience with CRM or ticketing software.
Benefits
- Assigned workspace in Brentwood, TN office/home office setup.
- Company-issued equipment.
- Formal, hands-on training.
- Monthly home internet stipend.
