Director of Customer Success

$100,000 - $140,000/Yr

Fountain - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Construction of Buildings

About the position

The Customer Success Director at WeDriveU is responsible for driving customer success, growth, and retention through a Customer Engagement Model. This role involves working with clients across various sectors, including Corporate, Hospital, University, and Transit, to optimize transportation systems and implement zero-emission vehicles. The director acts as a trusted advisor, managing relationships and ensuring the fulfillment of customer transportation goals.

Responsibilities

• Renew, retain and expand all active contracts.
• Develop and maintain strategic customer relationships focusing on consistent engagement.
• Analyze service performance data to provide actionable recommendations for efficiency and growth.
• Conduct transportation surveys to gather feedback from commuters.
• Develop a vision and strategy for customers to transition to electric vehicles and achieve zero emission goals.
• Manage quarterly business reviews, aligning stakeholders and leading presentations.
• Identify advocacy opportunities and contribute to marketing advocacy programs.
• Attend local and regional transportation conferences and networking events.

Requirements

• At least 3 years of prior experience in Customer Success or Sales.
• At least 3 years of experience in Transportation, Transit, Mobility, or Urban development sectors.
• Knowledge of the procurement process, including experience with RFPs.
• Ability to set goals and achieve job performance metrics.
• Excellent client-facing and internal communication skills.
• Strong organization and time management skills, comfortable in fast-paced environments.
• Experience managing and negotiating with enterprise customers at all levels.
• Strong analytical skills to draw conclusions from data sets and deliver recommendations.
• Solid financial background to analyze P&Ls and construct pricing sheets.
• Attention to detail and adherence to established processes.
• Proficiency in Customer Relationship Management (CRM) systems, particularly Salesforce.
• Genuine passion for transportation demand management and sustainability.