Director of Data & Analytics, Intuit Customer Success

Intuit - Mountain View, CA

Full-time - Senior

Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Director of Data & Analytics at Intuit Customer Success is responsible for leading data-driven strategies across product, services, and operations to enhance customer experience and operational excellence. This role involves managing a team of data analysts and collaborating with cross-functional teams to drive analytics maturity and support the scaling of services. The position requires a strong business acumen, experience in product analytics, and the ability to communicate effectively with diverse stakeholders.

Responsibilities

• Drive strategic cross-Intuit partnerships to design and implement high-quality product analytics.
• Collaborate with a matrix team to manage the end-to-end lifecycle of Customer Success products and services.
• Develop and grow a team of technical data analysts, business data analysts, and data scientists.
• Represent the data and analytics function on cross-functional engineering and business leadership teams.
• Drive data maturity for day-to-day operations including scheduling, demand forecasting, and capacity planning.
• Engage in big data exploration, including hypothesis formulation, algorithm development, and insight generation.
• Provide guidance to business leaders on harnessing insights to support business goals.

Requirements

• 15+ years of experience in product analytics.
• 5-8 years of experience managing business data analysts.
• Strong business acumen and understanding of data lifecycle development.
• Proficient in analytics tools and modern data stack trends.
• Ability to manage complex, cross-functional projects and drive organizational change.

Nice-to-haves

• Experience with AI solutions and data-driven learning.
• Strong storytelling and communication skills.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Flexible working hours
• Professional development opportunities