Director of Dental Operations

Moses Lake Community Health Center - Moses Lake, WA

Full-time - Mid Level

Moses Lake, WA

Ambulatory Health Care Services

About the position

MLCHC is looking for an experienced Director of Dental Operations to manage 3 dental locations. The Director of Dental Operations is responsible for analyzing, managing, and improving the efficiency of workflows of clinical support and non-clinical support staff to ensure dental operations and dental service delivery meets the needs of the patient as well as meeting the operational, quality, customer service, and performance goals of the organization.

Responsibilities

• Manages the ongoing operations of 3 different locations
• Prepares, analyzes, and reports to monthly department reports to leadership including but not limited to utilization, production, billing accuracy, and timeliness of general operations
• Maximizes software programs for effective and efficient data collection and reporting
• Leads quality improvement projects and develops testing and training documents
• Manages special programs, including but not limited to Endodontics and Orthodontics
• Manages planning development and improvement for the dental department
• Analyzes all operations and business practices to improve efficiency in patient scheduling
• Serves as a liaison with outside agencies, including maintaining documentation for preceptor and extern programs
• Oversees development opportunities for dental support staff in all locations
• Commits to the CEO's Leadership Expectations as a leader of people and working as part of the Leadership Team
• Actively participate in Leadership Forum by presenting information and communicating messages to and from the department
• Develops and maintains policies and procedures as appropriate to the role
• Actively participates with Human Resources in the hiring process
• Develops and coordinates new hire onboarding process and continuous training programs for all staff within the department

Requirements

• Job duties require knowledge and training in the field of business, typically acquired through a Bachelor's Degree in Business Administration or related field
• 3 years minimum supervisory/leadership experience required
• 5 years of Dental experience preferred but not required
• Must have reliable transportation to travel between 3 dental sites, provide documentation of auto insurance, and a valid driver's license

Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy