Director of Engineering

Crescent Hotels & Resorts - Orlando, FL

Full-time - Mid Level

Orlando, FL

Accommodation

About the position

As the Director of Engineering at Crescent Hotels and Resorts, you will be responsible for overseeing all maintenance operations within the hotel. This includes managing systems such as HVAC, refrigeration, plumbing, and electrical, as well as ensuring that preventive maintenance programs for guest rooms, meeting spaces, restaurants, kitchens, and equipment are executed efficiently and effectively. You will supervise a team of staff, which involves hiring, training, evaluating, and managing disciplinary actions as necessary. Your role will require you to ensure that all projects are completed on time and according to specifications, while also coordinating activities with other departments to maintain smooth operations throughout the hotel. In addition to managing daily operations, you will be tasked with developing and maintaining a comprehensive maintenance program that aligns with the hotel's standards. This includes managing costs and expenses related to maintenance and repairs, responding to guest requests and complaints in a courteous and timely manner, and being knowledgeable about all emergency procedures, such as fire safety and severe weather protocols. You will also be responsible for maintaining high standards of job performance and productivity within the Engineering Department, ensuring that all repairs on hotel equipment and systems are performed accurately and efficiently. Your supervisory responsibilities will include controlling the Engineering Department, providing effective training and assistance to hourly employees, and collaborating with outside contractors as needed. You will be expected to write and post weekly work schedules for your team and participate in performance appraisals to foster a productive work environment. The role requires a strong technical background, as you will need to efficiently and accurately repair various systems, including HVAC, plumbing, refrigeration, and machinery, with minimal reliance on outside contractors.

Responsibilities

• Direct all maintenance operations for the hotel including HVAC, refrigeration, plumbing, electrical, and preventive maintenance.
• Supervise staff including hiring, termination, discipline, development, and evaluations.
• Ensure all projects are completed on time and according to specifications.
• Work closely with other departments to ensure coordination of activities.
• Manage special projects and resources as needed.
• Develop and maintain a maintenance program.
• Manage costs and expenses related to maintenance.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Know all emergency procedures (fire, severe weather, bomb threats, guest accident/illness, etc).
• Plan, direct, and supervise the daily activities of the Engineering Department.
• Maintain a high standard of job performance for all hourly department employees.
• Maintain high department productivity.
• Perform accurate and efficient repairs on hotel equipment and systems of a technically advanced nature.
• Maintain specific and measurable performance notes on all hourly department employees.
• Participate in effective performance appraisals for all hourly employees.
• Write and post a weekly work schedule for all hourly employees.
• Have the knowledge and skills to efficiently and accurately repair HVAC, plumbing, refrigeration, machinery, boiler, etc.

Requirements

• A minimum of 4 year degree from an accredited university in Engineering or related major or 4 years experience as a Director of Engineering or a combination of both experience and education.
• Ability to use various office and accounting software.
• Ability to develop management reports, accurately report information, and deliver projects on time.
• Efficiently operate small hand tools such as drills, grinders, saws, etc.
• Safely climb ladders and stairs.
• Efficiently and safely operate light machinery such as key cutter, drill press, radial arm saw, etc.
• Understand and efficiently operate advanced electrical, plumbing, refrigeration, and boiler systems.
• Efficiently handle test equipment, hand tools, keys, etc.
• Lift and carry heavy objects such as boxes, televisions, ladders, etc.
• Learn new tasks and train other department members.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Efficiently operate all building systems.
• Must have a valid driver license.
• Must be flexible enough to work any shifts including evenings, weekends, and holidays.