Director of Event Operations

$87,000 - $119,000/Yr

Ritz-Carlton - Marana, AZ

Full-time - Manager

Marana, AZ

51-100 employees

Accommodation

About the position

The Event Operations Manager at The Ritz-Carlton Dove Mountain is responsible for overseeing all event service, banquet, and event technology operations. This role ensures the highest level of service during events, maximizes revenue opportunities, and manages the financial performance of the Event Operations Department. The manager leads a team of event professionals and is pivotal in achieving guest and employee satisfaction while maintaining operational efficiency.

Responsibilities

• Manage all event service, banquet, and event technology operations and staff on a daily basis.
• Develop and implement the business plan and long-term strategies for event operations.
• Establish and monitor measurable goals for the department.
• Oversee the execution of event logistics for all events.
• Ensure function space and corresponding areas are cleaned and maintained.
• Communicate and execute departmental and property emergency procedures.
• Participate in MVP audits and ensure employees maintain required certification.
• Consult with customers to determine objectives and requirements for events.
• Lead execution of activities in Event Operations to support the Event Management strategy.
• Maintain strong working relationships with guests, clients, vendors, and competitors.

Requirements

• High school diploma or GED with 4 years of experience in event management, food and beverage, sales and marketing, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in event management, food and beverage, sales and marketing, or related area.

Nice-to-haves

• Experience in luxury hospitality environments.
• Strong leadership and communication skills.
• Ability to manage multiple events simultaneously.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits