Director of Event Operations

$87,000 - $119,000/Yr

Marriott International - Marana, AZ

Full-time - Manager

Marana, AZ

10,001+ employees

Accommodation

About the position

The Director of Event Operations is responsible for managing all aspects of event service, banquet, and event technology operations at The Ritz-Carlton Dove Mountain. This role involves overseeing the event operation team, ensuring high levels of service, maximizing revenue opportunities, and managing the financial performance of the Event Operations Department. The position requires strong leadership skills to maintain guest and employee satisfaction while implementing corporate initiatives and managing event logistics.

Responsibilities

• Manage all event service, banquet, and event technology operations and staff on a daily basis.
• Maximize revenue opportunities by up-selling during the event phase and effectively managing costs.
• Achieve guest and employee satisfaction and manage the financial performance of the Event Operations Department.
• Develop and implement the business plan and long-term strategies for event operations with the management team.
• Establish and monitor measurable goals for the department and ensure compliance with standards, policies, and procedures.
• Oversee the execution of event logistics and administrative processes associated with events.
• Ensure function space and corresponding areas are cleaned and maintained, and inventory levels are kept according to corporate guidelines.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Consult with customers to determine objectives and requirements for events, ensuring exceptional customer service and satisfaction.
• Lead execution of activities in Event Operations to support the Event Management strategy and coordinate with culinary teams for compliance with food handling standards.

Requirements

• High school diploma or GED; 4 years of experience in event management, food and beverage, sales and marketing, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in event management, food and beverage, sales and marketing, or related professional area.

Nice-to-haves

• Experience in luxury hospitality environments
• Strong communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Knowledge of current trends in event management

Benefits

• Adoption assistance
• Commuter assistance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Life insurance
• Paid parental leave
• Travel discounts
• Tuition assistance
• Health savings account
• Accrued paid time off