Marriott International - Clearwater, FL
posted 4 months ago
The Director of Event Planning and Operations at Marriott International is responsible for managing the event management functions and staff on a daily basis. This includes overseeing the departments of Event Planning, Banquets/Catering, Event Service, and Event Technology, ensuring that all property events are executed seamlessly from sales to operations and back to sales. The role demands a high level of service delivery, maximizing revenue opportunities through effective up-selling and accurate forecasting of catering and group rooms for all events. The Director is tasked with achieving both guest and employee satisfaction while managing the financial performance of the department. In this position, the Director leads the execution of activities that support the Event Management strategy, working closely with direct reports to review scheduled events and their complexities to mitigate potential service challenges. The Director ensures that the property is well-informed about all groups that will impact operations and that meeting spaces and corresponding areas are maintained to high standards. This includes overseeing the maintenance of furniture and equipment, ensuring compliance with food handling and sanitation standards, and managing the development of catering menus in collaboration with the culinary team. The Director also plays a crucial role in customer interaction, consulting with clients to determine their objectives and requirements for events such as meetings, conferences, and conventions. This position involves working directly with high-profile and high-revenue groups to ensure an exceptional customer experience. Additionally, the Director is responsible for developing working relationships with outside vendors to enhance the event experience and increase revenue opportunities for the property. The role requires a strong focus on leadership, customer service, and operational excellence, ensuring that all standards, policies, and procedures are championed and upheld throughout the event management process.