Honda - Stonecrest, GA
posted 3 months ago
Stonecrest Honda, a Hudson Automotive company, is seeking an energetic and career-driven Fixed Operations Director to join our growing team. As one of the fastest growing auto dealer groups and management companies in the Southeastern U.S., Hudson Automotive offers a unique opportunity for experienced fixed ops professionals looking to advance their careers. The ideal candidate will have a proven track record of success and high achievement as a fixed operations director, demonstrating excellent Customer Satisfaction Index (CSI) scores and readiness to elevate operations to a world-class dealership level. In this role, you will be responsible for forecasting goals and objectives for the service and parts departments, hiring, training, motivating, and monitoring the performance of department managers. You will prepare and administer an annual operating budget, maintain reporting systems required by general management and manufacturers, and monitor the performance of the service, parts, and body shop departments. A key aspect of this position is fostering teamwork and harmony within departments and ensuring compliance with federal, state, and local regulations affecting repair operations. You will also be tasked with maintaining high-quality service repairs, minimizing comebacks, and ensuring customer satisfaction is a priority. This includes handling customer complaints, administering warranty claims, and developing pricing plans for dealership services and parts. Additionally, you will work closely with vocational and technical schools to enhance recruitment efforts and maintain a safe work environment. If you are ready to work in a rewarding, high-energy environment with state-of-the-art facilities, we invite you to take the next step in your career with Hudson Automotive Group!