Director of Fixed Operations

$200,000 - $200,000/Yr

Honda - Stonecrest, GA

Full-time - Senior

Stonecrest, GA

Transportation Equipment Manufacturing

About the position

Stonecrest Honda, a Hudson Automotive company, is seeking an energetic and career-driven Fixed Operations Director to join our growing team. As one of the fastest growing auto dealer groups and management companies in the Southeastern U.S., Hudson Automotive offers a unique opportunity for experienced fixed ops professionals looking to advance their careers. The ideal candidate will have a proven track record of success and high achievement as a fixed operations director, demonstrating excellent Customer Satisfaction Index (CSI) scores and readiness to elevate operations to a world-class dealership level. In this role, you will be responsible for forecasting goals and objectives for the service and parts departments, hiring, training, motivating, and monitoring the performance of department managers. You will prepare and administer an annual operating budget, maintain reporting systems required by general management and manufacturers, and monitor the performance of the service, parts, and body shop departments. A key aspect of this position is fostering teamwork and harmony within departments and ensuring compliance with federal, state, and local regulations affecting repair operations. You will also be tasked with maintaining high-quality service repairs, minimizing comebacks, and ensuring customer satisfaction is a priority. This includes handling customer complaints, administering warranty claims, and developing pricing plans for dealership services and parts. Additionally, you will work closely with vocational and technical schools to enhance recruitment efforts and maintain a safe work environment. If you are ready to work in a rewarding, high-energy environment with state-of-the-art facilities, we invite you to take the next step in your career with Hudson Automotive Group!

Responsibilities

• Forecast goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service and parts department managers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains reporting systems required by general management and the manufacturer.
• Monitors the performance of the service, parts, and body shop departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.

Requirements

• Proven track record of success as a fixed operations director.
• Excellent Customer Satisfaction Index (CSI) scores.
• Experience with Customer Relationship Management (CRM) software.
• Strong phone skills and tech-savvy capabilities.
• Energetic personality and self-starter with an entrepreneurial spirit.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid training