Director of Fixed Operations

$180,000 - $180,000/Yr

Hudson Automotive Group - Charlotte, NC

Full-time - Senior

Charlotte, NC

Motor Vehicle and Parts Dealers

About the position

The Fixed Operations Director at Hudson Automotive Group is responsible for overseeing the service and parts departments, ensuring high levels of customer satisfaction and operational efficiency. This role involves managing staff, setting departmental goals, and maintaining compliance with industry regulations while fostering a positive work environment and promoting employee development.

Responsibilities

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service and parts department managers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains reporting systems required by general management and the manufacturer.
• Monitors the performance of the service, parts, and body shop departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.

Requirements

• Proven track record of success as a Fixed Operations Director.
• Experience with Customer Relationship Management (CRM) software.
• Excellent communication and phone skills.
• Tech-savvy with a strong understanding of automotive operations.

Nice-to-haves

• Energetic personality
• Self-starter with an entrepreneurial spirit

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Employee discount
• Opportunities for advancement
• Flexible schedule
• Life insurance